Hand Therapy Receptionist

Position Overview

Neaman Hand Therapy is seeking a full-time Hand Therapy Receptionist for our growing hand therapy practice. We are pursuing applicants that practice professionalism, exceptional communication, and who makes patient care and safety a priority. Candidates must be highly accountable, driven, reliable and comfortable working in a high paced environment.

Key Responsibilities

• Receives patient upon arrival, obtain and verify all necessary information.
• Communicates financial obligations per insurance policy to the patients and/or responsible parties.
• Manage a multi-line phone system with professionalism; accurately take messages and route calls.
• Schedule new and returning patients while maintaining knowledge of provider schedules and restrictions.
• Verify insurance eligibility, collect deductibles, copays, and coinsurance.
• Process patient payments, post charges accurately, and reconcile daily reports.
• Functions as a team member including being flexible, able to work additional hours when needed and providing backup.
• Handle daily administrative tasks such as faxing, scanning, and data entry.
• Communicate as needed with clinic director, providers and other staff about any patients’ concerns or issues.
• Maintain a polished, professional appearance consistent with a therapy clinic.
• Always uphold HIPAA compliance and patient confidentiality.
• Support the Hand therapy team as needed with additional duties, as requested.

Skills & Qualifications

• High school diploma or equivalent required; additional education a plus.
• 2-3 years’ experience in a healthcare front office role (orthopedic therapy a plus).
• Strong knowledge of medical insurance processes; familiarity with CPT and ICD-10 coding is a plus.
• Excellent communication and customer service skills with a patient-first mindset.
• Ability to multitask and stay organized in a fast-paced setting.
• Proficiency with EMR systems (Nextech experience highly desirable).
• Clinical knowledge of medical record handling and HIPAA compliance.
• Professional written and verbal communication.
• Time management and prioritization.

Compensation & Benefits

• $23.00 – $25.00/hour, based on experience
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts on services and products effective after 90 days of employment.

Why Join Us?

• Be the Face of Excellence: Set the tone for each patient’s experience in our clinic and deliver five-star customer service.
• Collaborative Culture: Work with a passionate, supportive team that values professionalism and positivity.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Medical receptionist: 2 years (Required)

Ability to Commute:

• Salem, OR 97302 (Required)

Work Location: In person

Salary : $23 - $25