What are the responsibilities and job description for the Call Center Phone Agent position at Nealey Auto Service?
Ready to use your positive energy and fantastic phone skills to become a vital part of a five-star-rated company? Join our team at Nealey Tire & Auto as a full-time Call Center Phone Agent! Are you looking for a great team culture with no nights or weekends? If so, we'd love to have you join our outstanding team in Annapolis, MD!
WHY JOIN OUR TEAM?
As our Call Center Phone Agent, you will be rewarded with outstanding benefits, including:
- Competitive hourly pay
- Performance bonuses
- Medical, dental, and vision coverage
- Retirement plan with a company match
- Paid time off (PTO)
- Company-provided uniforms that include shirts, hats, and jackets
- Company-supplied tablet
- No night or weekend hours
- Structured training, call scripts, and coaching
- A supportive, high-energy team environment
- Growth opportunities
WHO WE ARE & WHAT WE DO:
We are a dedicated, purpose-oriented, full-service auto repair facility with several locations in the area. Our commitment to excellence drives us to provide a customer-first experience in everything we do. Our enthusiasm for the auto repair industry is matched only by our belief in the importance of education and transparency in our interactions. We aim to create enthusiastic advocates for our services by providing unexpected perks such as loaner vehicles, friendly ASE-certified technicians, comprehensive digital vehicle inspections, and more. Our goal is to alleviate the stress associated with auto repair, ensuring that every interaction is a positive one.
Our outstanding team deserves much of the credit for our numerous five-star reviews. Daily, they embody our core purpose of "Impacting Lives," helping to foster satisfied customers and the exceptional company culture we all benefit from. We genuinely value our employees and are committed to their success in all areas of life. To that end, we offer excellent benefits, perks, and opportunities for both personal and professional development. Additionally, we nurture a family-like environment that makes our workplace a truly enjoyable place to be.
WHAT WE NEED FROM YOU:
- Proactive and a high-energy communicator
- Punctual, ready to make things happen
- Loves connecting with people and building relationships over the phone
- Coachable and eager to improve
- Upbeat and professional with demanding or upset customers
- Knows when to escalate a situation and involve a store manager quickly
- Thrives in a structured, fast-paced, performance-based environment
THE VITAL ROLE YOU HAVE:
You'll enjoy a dependable, professional schedule working on-site Monday through Friday, 8 AM – 5 PM.
As our Call Center Phone Agent, you drive customer satisfaction through proactive outbound campaigns. You conduct essential 1-day post-service calls to ensure customer happiness and pre-book future maintenance appointments to keep schedules full. You also handle appointment reminders to reduce no-shows and run campaigns for promotions and service follow-ups. You document all interactions accurately, manage difficult customer situations with professionalism, and collaborate with store leaders to ensure seamless communication and an excellent customer experience.
TAKE THE NEXT STEP!
Don't wait to join our incredible team! Take the next step in your career as a Call Center Phone Agent by completing our quick and straightforward application today!