Regional Quality Manager

NDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising Pulse Echo, Pitch-and-Catch and Phased Array, as well as Acoustic Resonance (ART Scan) methodologies, the company also deploys a range of non-ultrasonic technologies, such as Inertial Measurement Units, with more under development. NDT Global strategically applies its inspection technologies to detect, diagnose and model various types of threat—circumferential or axial cracks, metal loss, geometry, mapping, and more—across diverse classes of assets. By providing predictive, decision-ready insights driven by the world’s most accurate data, NDT Global enables the conditions for asset owners to optimize infrastructure health and drive operational efficiencies while reducing risk and minimizing their carbon footprint.

Purpose

The role of the Regional Quality Manager is to provide a single authoritative interface to the region on all aspects of quality management including process compliance, audits, CAPA, containment, risk management and performance reporting. The role manages quality resources and drives quality standards, improvements and escalates where necessary to reduce risk and prevent failure.

Tasks

• Drive quality standards, improvements, and metrics across regional systems, processes, release management and testing activities. Provide critical assessment while intervening and escalating where necessary to reduce risk and prevent failure
• Manage quality resources to ensure personal development, high standards of performance, and execution of key deliverables including risk management, and lessons learned which drive run success and reliability
• Drive continuous improvement through regular process audits and improvement suggestions on cost of quality, inefficiencies, gaps in testing as well as risks and opportunities in processes
• Ensure root cause analysis of process failures and drive containment, corrective, and preventative actions to completion
• Ensure all available information regarding failures is collected, CAPA investigation initiated in the system, and drive the process until a champion has been defined
• Ensure customer concerns are resolved and the provision of NCR reports and information within agreed timelines
• Ensure proactive and regular communication on risks and opportunities through quality alerts, lessons learned reviews, and staff meetings.
• Manage regional internal and external audits (customer, certification body etc.) and ensure successful outcomes

Requirements

• Internal auditing qualification (ISO 9001) is required
• Must be proficient in spoken and written English, Spanish would be a plus
• Knowledge in process analysis and improvements (transactional Six Sigma) required
• Knowledge of Industry standards (e.g. API 1163, POF) strongly preferred
• Minimum of 5 years in a similar role, ideally in the oil and gas sector
• Previous experience in conducting quality audits is required
• Experience working in the pipeline inspection service industry is preferred

Benefits

• Health Benefits: Eligible immediately
• RRSP/401K and Match: Eligibility varies on location
• Hybrid work environment
• Great team and a strong company culture
• Training and development opportunities