What are the responsibilities and job description for the Housekeeping Supervisor - Encore Resort position at NDM Hospitality Services?
NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.
Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And much more!
We are looking for an experienced Housekeeping Supervisors to lead our housekeeping department for our vacation rental community. The Housekeeping supervisor is responsible for all housekeeping operations for a large resort property. Duties include managing staff, ensuring that cottages are cleaned to company standards. Training and motivating team members. Develop and maintain positive relationships with the staff. Maintain high guest satisfaction scores.
Essential Responsibilities:
- Establish work standards and procedures for housekeeping staff and ensure they adhere to it
- Assign duties to housekeepers and inspect already completed tasks to ensure compliance with already stated housekeeping standards
- Personally, carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
- Inspect cottages to determine areas that need repairs and/or maintenance
- Record and keep data regarding work assignments, and prepare reports on a routine basis
- Responsible for issuing work equipment and supplies to the housekeeping staff/workers
Requirements:
- Must have a high school diploma
- Bilingual in Spanish and English
- Must have a valid Florida Driver's License
- Must have relevant experience in housekeeping (preferably in a supervisory role).
- Must be able to always communicate effectively and clearly
- Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
- Must be willing and able to work as part of a team or even lead a team when called upon to do so
- Must have good coordination and organizational abilities
- Must be proactive in carrying out assigned duties
- Must have good time management abilities
- Must be good at decision making
- Must have a good knowledge of customer service principles
Preferred competencies & Qualifications:
- Must be someone that is trustworthy/honest. This is important because the supervisor may oversee looking after people's personal belongings
- Attention to detail
- Customer focus
- Reliability
- Listening skills
- Adaptability
- Planning and organizing
- Teamwork
- Integrity
- Honesty
- High energy levels
Great Perks and Benefits - Work with a "Win from within company"
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.