What are the responsibilities and job description for the Quality Outreach Lead Coordinator position at ND Health and Human Services?
Medical Services is hiring a remote Quality Outreach Lead Coordinator that will be in North Dakota.
As our Quality Outreach Lead Coordinator, you will have the opportunity to directly influence member health outcomes by improving access to preventive care and strengthening provider engagement. You will support the State of North Dakota's vision of becoming the healthiest state in the nation by advancing quality improvement initiatives that enhance the overall health and well being of the citizens we serve.
As the Quality Outreach Lead Coordinator for the Quality Outreach team, you will play a central role in fostering a culture of data driven performance improvement focused on clinical quality, operational efficiency, and both member and provider experience. You will promote primary care delivery and preventive services through a Patient Centered Medical Home (PCMH) approach, helping ensure consistent, high quality care across the system.
You will coordinate and oversee the delivery of Early and Periodic Screening, Diagnostic and Treatment (EPSDT) services, ensuring compliance with state and federal regulations. In this role, you will serve as a key resource for the team, guiding efforts to promote preventive and primary care services to both providers and members.
You will identify performance gaps and develop strategic recommendations that improve operational effectiveness, care outcomes, and the overall patient experience. This work will require strong collaboration with internal and external partners to align efforts and drive meaningful improvements.
To succeed in this position, you will bring experience in quality improvement, care coordination, and population health initiatives. You will communicate effectively across a range of stakeholders and use strong analytical skills to interpret data and translate it into actionable strategies. Your leadership will support the team in advancing quality care and achieving measurable results.
To be considered for this position you must have the following a bachelor's degree in a related health and human services field (social work, population health or nursing).
You are required to become Patient Centered Medical Home Content Expert certified within one year of employment if you are not already.
Location
This position is remote in North Dakota, and you must have the ability to travel as needed.
About HHS
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.
To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards
The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Stacy Chadwick at schadwick@nd.gov or at (701) 328-2230.
Employing Unit ND HHS - Medical Services
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
As our Quality Outreach Lead Coordinator, you will have the opportunity to directly influence member health outcomes by improving access to preventive care and strengthening provider engagement. You will support the State of North Dakota's vision of becoming the healthiest state in the nation by advancing quality improvement initiatives that enhance the overall health and well being of the citizens we serve.
As the Quality Outreach Lead Coordinator for the Quality Outreach team, you will play a central role in fostering a culture of data driven performance improvement focused on clinical quality, operational efficiency, and both member and provider experience. You will promote primary care delivery and preventive services through a Patient Centered Medical Home (PCMH) approach, helping ensure consistent, high quality care across the system.
You will coordinate and oversee the delivery of Early and Periodic Screening, Diagnostic and Treatment (EPSDT) services, ensuring compliance with state and federal regulations. In this role, you will serve as a key resource for the team, guiding efforts to promote preventive and primary care services to both providers and members.
You will identify performance gaps and develop strategic recommendations that improve operational effectiveness, care outcomes, and the overall patient experience. This work will require strong collaboration with internal and external partners to align efforts and drive meaningful improvements.
To succeed in this position, you will bring experience in quality improvement, care coordination, and population health initiatives. You will communicate effectively across a range of stakeholders and use strong analytical skills to interpret data and translate it into actionable strategies. Your leadership will support the team in advancing quality care and achieving measurable results.
To be considered for this position you must have the following a bachelor's degree in a related health and human services field (social work, population health or nursing).
You are required to become Patient Centered Medical Home Content Expert certified within one year of employment if you are not already.
Location
This position is remote in North Dakota, and you must have the ability to travel as needed.
About HHS
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.
To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards
The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Stacy Chadwick at schadwick@nd.gov or at (701) 328-2230.
Employing Unit ND HHS - Medical Services
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.