Quality Data and Process Specialist

North Dakota State Hospital is seeking a Quality Data & Process Improvement Specialist in the Jamestown, ND area.

Hiring Range: $79,080 - $131,808 per year depending on experience.

Schedule: Monday - Friday, normal business hours onsite North Dakota State Hospital.

As a Quality Data & Process Improvement Specialist, you will provide advanced analytical, quality, and process improvement support across the North Dakota State Hospital. You will work with clinical, administrative, and support departments to evaluate organizational performance, analyze quality and operational data, review workflows, identify trends and process gaps, and develop practical solutions that improve efficiency, compliance, and service delivery.

In this role, you will:

• Lead and facilitate quality and process improvement reviews across hospital departments.
• Analyze quality, clinical, operational, compliance, and performance data to identify trends, risks, and opportunities for improvement.
• Evaluate workflows and operational practices to identify inefficiencies, process gaps, and barriers to effective service delivery.
• Work directly with frontline staff, supervisors, managers, and leadership to evaluate processes and develop practical solutions.
• Conduct quality, compliance, and operational reviews and assist departments in addressing identified concerns.
• Develop performance measures, monitoring tools, audits, and reports to evaluate organizational effectiveness.
• Investigate data discrepancies and identify potential documentation, workflow, or operational causes.
• Evaluate policies and procedures and recommend improvements based on operational needs, quality findings, and applicable standards.
• Facilitate implementation of approved process improvements and evaluate whether changes are achieving intended results.
• Communicate findings, trends, risks, and recommendations to managers and leadership to support organizational decision-making.
• Participate in hospital-wide and HHS initiatives involving quality improvement, organizational performance, and process evaluation.

To be considered for this position, you are required to have a bachelor's degree in Healthcare Administration, Public Health, Nursing, Health Information Management, Business Administration, Quality Management, or a related field; or an equivalent combination of education, training, and experience. You must also have three years of progressively responsible experience in healthcare quality improvement, compliance, healthcare operations, auditing, performance improvement, process improvement, data analysis, or a related field.

The successful candidate will demonstrate strong analytical, problem-solving, communication, collaboration, and facilitation skills, including the ability to analyze complex information, identify trends and root causes, develop practical solutions, and communicate findings and recommendations to a variety of stakeholders.

NDSH offers a very competitive benefits package that includes employer-paid family health insurance, along with an excellent retirement plan, 10 paid holidays, vacation and sick leave that begin to accrue on day one, and much more!

Location
This position is required to work onsite at the State Hospital in Jamestown, North Dakota.

About ND State Hospital
The North Dakota State Hospital (NDSH), located in Jamestown, is a specialized psychiatric hospital that serves the whole state. Services focus on psychiatric rehabilitation, residential substance use disorders treatment, and residential treatment for sexually dangerous individuals.

About HHS
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2,800 committed team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Bobbie Miller at bjmiller@nd.gov or at 701.253.2333.

Employing Unit: ND HHS - ND State Hospital

Telephone Number: 701.253.3225

TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.