Human Resources and Operations Manager

Cass Human Service Zone is Hiring a Human Resources and Operations Manager in Fargo, North Dakota

Cass Human Service Zone is seeking a strategic and collaborative Human Resources and Operations Manager to join the administration & leadership team. Cass Human Service Zone partners with the Department of Health and Human Services and Cass County to deliver state-driven human services programs to our community.

The HR & Operations Manager oversees all human resource responsibilities and manages operation processes and procedures for Cass Human Service Zone. This position works closely with the Zone Director, providing support and assistance to execute Zone wide initiatives and exceptional delivery of human services. This position is as a representative in the interests of the Zone in collaborations with State, County and community partners. This position leads the Administration team in collaboration with the Zone Director, including direct supervision of Administration Team Members. This position services as backup for supervision and Zone representation in the absence of, and as delegated by, the Zone Director.

Human Resources and Operations Manager duties include but are not limited to:

• Overseeing recruiting, onboarding, and retention activities across the agency
• Provide guidance on, draft, and assist with delivering performance development and progressive discipline
• Develop and maintain current and effective SOPs, process documents, and training programs
• Monitor departments to ensure effective utilization of FTEs and inform workforce planning decisions
• Develop, recommend, and execute strategic plans to ensure exceptional delivery of program services
• Participate in fiscal activities including payroll, budget oversight, and monthly expenditure tracking
• Manage Zone records and record-keeping procedures, including open-record requests in accordance with applicable law
• Ensure compliance with State, Federal, local, and unified laws and policies, including the State Merit system
• Provide expertise and direction on FMLA and ADA processes
• Coordinate communication and operational processes related to IT, facilities, and office equipment

To succeed in this position, you should value teamwork, leading with integrity, acting with compassion and serving with respect. You will have strong listening and communication skills, advanced leadership aptitude, and are confident in navigating sensitive information and complex personnel situations.

To be considered for this position, you must have a bachelor's degree in a business, management, human resources or human services related field as well as demonstrated leadership experience, including direct supervision and leading multi-disciplinary teams.

Preferred qualifications:

• SHRM-(S)CP or (S)PHR certification preferred
• Demonstrated ability to handle difficult situations with composure
• Advanced ability to devise solutions to administrative or operational problems
• Experience working in complex work environment
• Experience working in State Merit system, human service, or government institutions preferred
• Advanced ability to analyze, interpret and meaningfully organize existing data and research

Working for Cass Human Service Zone:

Cass Human Service Zone partners with the Department of Health and Human Services and Cass County to deliver child welfare safety and program protocols and provides employees with the excellent benefits and employment packages offered by Cass County as a Cass County employee.

Cass Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.
Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Gail Bollinger by email: bollingerg@casscountynd.gov or phone: (701) 239-6810.

Employing Unit ND HHS - Cass Human Service Zone

TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.