What are the responsibilities and job description for the Eligibility Worker position at ND Health and Human Services?
Grand Forks County Human Service Zone is Hiring an Eligibility Worker in Grand Forks, North Dakota
Grand Forks County Human Service Zone is seeking an Eligibility Worker for the Economic Assistance Team to provide the assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies. This is an on-site position based in Grand Forks, North Dakota.
Eligibility Worker example of duties:
- Conduct interviews of applicants and recipients
- Process client applications, as applicable
- Establish electronic record
- Attend training and workshops
- Perform defined case changes, workflow functions, and/or determinations
- Interpret state, federal, and county policies
- Monitor program and policy updates
- Maintain working knowledge of laws, rules, policies, procedures, and other regulations
To succeed in this position, you must possess excellent verbal and written communication skills, along with strong teamwork and collaboration abilities, and the capacity to make effective decisions in a dynamic and evolving environment with diverse populations. You will also need to be comfortable working with all types of software and database applications, with a willingness to learn new technology programs. Additionally, you will need to have a strong understanding of complex program policies and procedures.
To be considered for the Eligibility Worker position you are required to have the minimum qualifications listed below for the "Eligibility Worker Technician" level, plus one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs such as Temporary Assistance for Needy Families, Supplemental Nutrition Assistance Program, Foster Care, Medicaid, Low Income Home Energy Program, or completion of the eligibility worker two-year associate degree program or completion of the eligibility worker two-year associate degree program.
Eligibility Worker Technician
If unable to fill as an Eligibility Worker, we will consider filling as an Eligibility Worker Technician which requires a high school diploma or equivalent and one of the following:
- Completion of the eligibility worker one-year certificate program
- Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
- Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experience in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields
- Three years of any combination of education and experience listed above
Salary will be adjusted if the position is filled with an Eligibility Worker Technician.
Must maintain valid driver's license and auto insurance.
Some travel throughout Grand Forks County could occur.
This position operates primarily in an in-office setting within Grand Forks County and is not eligible for remote work.
Working for Grand Forks County Human Service Zone:
Grand Forks County Human Service Zone partners with the Department of Health and Human Services and Grand Forks County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Grand Forks County as a Grand Forks County employee.
Grand Forks County Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package.
Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
Application Procedures
Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Loretta Aggrey by email: laggrey@nd.gov or phone: (701) 787-8514.
Employing Unit: Grand Forks County Human Service Zone
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
Work Location: In person