What are the responsibilities and job description for the Eligibility Worker position at ND Health and Human Services?
Mountain Lakes Human Service Zone - Remote in Devils Lake, Fort Totten, Cando, or Rolla, ND - Eligibility Worker
Internal opening for current Eligibility Worker that are employees from County SS Zone Region 2 only.
Mountain Lakes Human Service Zone is seeking an Eligibility Worker for the Economic Assistance Department to provide the assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies.
Eligibility Worker example of duties:
- Conduct interviews of applicants and recipients
- Process client applications
- Establish electronic records
- Attend training and workshops
- Perform defined case changes, workflow functions, and/or determinations
- Interpret state, federal, and county policies
- Monitor program and policy updates
- Maintain working knowledge of laws, rules, policies, procedures, and other regulations
To succeed in this position, you must possess excellent verbal and written communication skills, along with strong teamwork and collaboration abilities, and the capacity to make effective decisions in a dynamic and evolving environment with diverse populations. You will also need to be comfortable working with all types of software and database applications, with a willingness to learn new technology programs. Effective organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Additionally, you will need to have a strong understanding of complex program policies and procedures.
Eligibility Worker I:
One (1) year of work experience determining eligibility for economic assistance programs in a social service/human service office is required for the Eligibility Worker I classification.
Qualified programs include: TANF, SNAP, Foster Care, Medicaid, or LIHEAP. The Eligibility Worker associate degree offered at Bismarck State College can substitute for this one (1) year work requirement.
To be considered for this role, you must have a high school diploma or GED, plus one of the following:
- Three years of work experience in the clerical, accounting, financial, legal, or teaching fields
- Three years of a bachelor's degree program (90 semester hours or 135 quarter hours)
- Three years combined education and experience as listed above
- Completion of the Eligibility Worker Certificate Program offered at Bismarck State College or formerly offered at Lake Region State College
- Preference will be given to candidates with 1 year of work experience determining eligibility in a human service office in one of the following Economic Assistance Programs; TANF, Food Stamps, Foster Care, Medicaid, or LIHEAP.
Some travel throughout Mountain Lakes Human Zone could occur.
Mountain Lakes Human Service Zone:
Mountain Lakes Human Service Zone partners with the Department of Health and Human Services and Ramsey County to deliver state-driven public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Ramsey County as a Ramsey County employee.
Mountain Lakes Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).
Employees enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
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Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Tara Hall-Schottenbauer at thall@nd.gov or at 701.662.7084.
Employing Unit: ND HHS - Mountain Lakes Human Service Zone
TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
