Guest Relations Specialist

Professional Objective: To perform all aspects of the position with

precision and excellence, from Call Management, Check-in and Check-

out and beyond…. The objective is to deliver a lasting positive guest

impression leading to a great guest experience and high retention rate.

Each person within this department must oversee the Guest Relations

area and maintain the MedSpa to assure a beautiful

presentation and profitability, and to maximize and achieve

department and individual revenue targets.

Position Activities and Responsibilities:

• Displays masterful knowledge of Medi Spa/Spa experiences and

menu

• Able to maneuver through the software program quickly

and effectively

• Accurately enters point of sale data
• Efficient at making reservations, check-in and check-out
• Familiar and knowledgeable with Medi Spa/Spa boutique

inventory

• Assists with merchandising and maintaining the Medi Spa/Spa

boutique

• Assists with inventory management and other

organizational tasks

• Promotes Medi Spa/Spa services and gift cards/certificates,

advises on gift selection, maintains accurate gift card sales data

• Provides gracious Medi Spa/Spa tours to visitors that lead to

sales

• Maintains a beautiful physical environment within the

Guest Relations area

• Great at phone management
• Greets and checks guests in and out
• Facilitates effective workflow for technical team
• Maintains a polished and professional image
• Assists other support team members when asked
• Attends all in-house training and commits to outside

continuing education

• Attends and participates in all general and team

meetings

• Participates in all aspects of marketing/special events

planning and execution

• Prepares promotion presentation and display
• Mentors/trains new team members to help them grow
• Professional guest communication
• Maximize revenue generation for both treatments and

retail

• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieves targets
• Asks for Facebook likes and testimonials
• Informs team members of cross-marketing opportunities
• Treats all team members professionally

Desired Qualifications:

• Experience in front line guest service (Hospitality and

Retail highly desired)

• High school diploma or college
• Computer skills and aptitude for mastering Medi Spa/Spa

software

• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine

personality

• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the

moment

Behavioral Characteristics

• Strong guest service orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-

workers

• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self-esteem
• High energy, able to work in fast-paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated, driven and passionate about Medi Spa/Spa
• Seeks out knowledge and enjoys learning, strives for

professional growth

Additional Abilities:

Knowledge and good skills in Medi Spa/Spa equipment/machinery:

Phone, fax machine, computer, copy machine, inventory tracking

equipment, credit card machines

Performance Measures & Expectations

• Guest check-in process
• Guest check-out
• Call management – success rate
• Correctly and flawlessly implements the Medi Spa/Spa program
• Professional team communication
• Strong contribution to the team and Medi Spa/Spa
• Elegant image and appearance
• Maintaining boutique and managing inventory
• Work ethics

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person