Saving Lives Through Innovation and Mission-Driven Project Leadership.
Do you believe in the power of technology - and effective project management - to strengthen emergency response systems? At NCT9-1-1, we’re seeking a dedicated 9-1-1 Technical Project Administrator to lead the initiatives that keep our region’s emergency communications network strong, reliable, and ready when every second counts.
This role centers on managing complex and high-impact technology initiatives, but also supports departmental projects across the organization as needs evolve. It’s more than just shepherding tasks - it's about shaping the future of public safety communications through thoughtful planning, collaboration, and innovation.
Why This Role Matters
Every emergency call relies on a network of systems, processes, and people working in harmony. The Technical Project Owner ensures that not only our technology, but also our internal initiatives, continue to grow and adapt to serve the public safety community.
This position is about driving progress on multiple fronts:
- Leading technical projects that enhance the 9-1-1 infrastructure and service delivery.
- Supporting departmental and agency projects that advance organizational goals.
- Ensuring initiatives meet reliability, cybersecurity, performance, and operational standards.
- Building strong, collaborative relationships across ECCs, vendors, regional partners, and NCT9-1-1 teams.
If you enjoy organizing complex work, solving problems, and making a real impact on public safety, this role is made for you.
Key Responsibilities
- Lead technology-focused projects throughout their full lifecycle - from concept and design to implementation and evaluation.
- Manage timelines, risks, budgets, deliverables, and resources for technical and departmental projects.
- Facilitate communication and collaboration among teams, vendors, ECCs, and regional or state partners.
- Conduct daily stand-ups, sprint planning, retrospectives, and other Agile project activities.
- Document project requirements, decisions, milestones, and progress for stakeholders and leadership.
- Ensure projects comply with interoperability, security, and performance standards.
- Serve as a subject matter expert for project management tools and best practices.
- Provide clear reports, updates, and presentations for senior leadership.
- Participate in research, pilots, and partnership efforts that support innovation in public safety communications.
- Support additional departmental or organizational projects as assigned.
Who We’re Looking For
Someone who thrives in a collaborative, fast-paced environment and can confidently lead initiatives that vary in size, complexity, and subject matter. The ideal candidate is:
- An experienced project manager with a strong foundation in technical project leadership.
- A communicator who can bridge conversations between technical teams, operational staff, leadership, and external partners.
- A proactive problem-solver who excels at anticipating risks, navigating challenges, and driving results.
- A team-oriented professional motivated by service, innovation, and public safety.
Minimum Requirements
- Bachelor’s degree in a relevant field.
- 3–5 years of professional experience.
- Valid state-issued driver’s license.
- SCRUM/Agile experience with a Certified Scrum Master (CSM) or higher.
- PMP certification, or the ability to obtain one within three years of employment.
Why Join Us?
Technology powers 9-1-1...but people make it work. At NCT9-1-1, you’ll help ensure that telecommunicators, ECCs, and regional partners have the systems, tools, and support they need to serve the public with excellence.
Your work will directly contribute to saving lives—not by answering the calls yourself, but by leading the projects that make every emergency response possible.
This position follows NCT9-1-1’s 4:1 schedule, requiring four days in the office each week with the option for one remote workday.
If you’re ready to lead impactful technology and organizational initiatives that strengthen public safety, we invite you to apply.
Compensation:
$80,000-$85,000, depending on qualifications and experience.
Officing:
- This position is in-office 4 days per week.
Benefits:
We offer a highly competitive package of many desirable benefits to our full-time employees including:
- Health/Dental/Vision/Life Insurance
- We provide an outstanding package of health, dental, vision and life benefits for employees, with the monthly premium paid by NCTCOG 100%. Coverage available for their families and those monthly premiums are shared with NCTCOG. We provide employees with life insurance coverage that is employer paid with a benefit of 2 times the employee’s annual salary.
- Paid Leave
- Paid vacation, sick leave, and personal days are provided as part of the benefit plan, as well as specified holidays. This position also includes a phone allowance.
- Retirement
- NCTCOG participates in a defined contribution plan as an alternative to Social Security. The defined contribution retirement plan provides retirement benefits for all eligible employees. NCTCOG contributes twelve percent (12%) of permanent full-time employees' gross salaries. Participating employees contribute six percent (6%) of gross salary. An employee becomes forty percent (40%) vested in NCTCOG's contributions after three full years of employment. An additional fifteen percent {15%) is vested for each additional year of employment. An employee becomes fully vested after seven years of employment.
- Work/Life Balance Programs
- To help employees and their families meet personal and professional challenges, NCTCOG provides an employee assistance program, prepaid legal services, lunch and learn seminars, alternate work schedules, alternate commute programs, and an on-site gym.
- Professional Development
- NCTCOG is committed to professional development and provides a wide range of training opportunities-both online and traditional classroom sessions. It covers applicable professional development expenses, professional memberships, and licenses, as well as tuition reimbursement
Equal Employment Opportunity Employer:
NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, and other classifications covered under federal, state, or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.
Background Check & Drug Testing:
All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check, employment history, motor vehicle record check, social security verification, education verification, and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG, selected candidates must successfully pass the pre-employment background check and drug screening.
E-Verify:
The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
Statement Concerning Employment in a Job Not Covered by Social Security:
• NCTCOG participates in a defined contribution plan as an alternative to Social Security. NCTCOG offers mandatory and elective retirement plans that have been developed specifically for public-sector retirement plan participants.
• Be advised if you are hired by NCTCOG, your earnings from this job are not covered under Social Security (i.e., you will not pay Social Security taxes). This means that you will not earn credits for Social Security retirement or disability benefits in this job. If you retire or become disabled, and you are eligible for a Social Security benefit based on other work, your earnings from this job will not be used to compute your Social Security benefit. Your earnings from this job are subject to Medicare taxes and will count for purposes of the Medicare program. For more information on how you may qualify for Social Security benefits, visit www.ssa.gov.
Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.
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