What are the responsibilities and job description for the Senior Benefits Specialist position at NCR Atleos?
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
This role centers on leave of absence administration, serving as the subject matter expert for U.S. and Canadian leave programs. The Senior Benefits Specialist will manage day-to-day operations, ensure compliance with applicable laws, and lead vendor relationships with the leave of absence TPA. Additional responsibilities include supporting ongoing projects, such as Benefits Annual Enrollment, implementation of vendor and/or plan changes, and driving process improvements. We are seeking an empathetic, detail-oriented professional who is passionate about building better processes to enhance the employee experience during critical life events, while navigating the complexities of US and Canadian benefits.
Key Responsibilities/Essential Functions/Primary Duties
Leave Administration (U.S. and Canada).
Project management, organization skills, analytic capabilities, excellent verbal and written communication, cross-functional awareness, service excellence mindset, and self-motivation.
Preferred Qualifications
Full Time Employee Benefits Include
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.
This role centers on leave of absence administration, serving as the subject matter expert for U.S. and Canadian leave programs. The Senior Benefits Specialist will manage day-to-day operations, ensure compliance with applicable laws, and lead vendor relationships with the leave of absence TPA. Additional responsibilities include supporting ongoing projects, such as Benefits Annual Enrollment, implementation of vendor and/or plan changes, and driving process improvements. We are seeking an empathetic, detail-oriented professional who is passionate about building better processes to enhance the employee experience during critical life events, while navigating the complexities of US and Canadian benefits.
Key Responsibilities/Essential Functions/Primary Duties
Leave Administration (U.S. and Canada).
- Serve as the primary liaison between employees on leave and the third-party vendor, ensuring timely communication and issue resolution.
- Advise managers and Human Resources (HR) partners on leave policies, procedures, and employee rights, including state paid benefit programs.
- Develop and maintain training materials and policy documentation for leave of absence programs.
- Lead the implementation of a new third-party leave administration vendor (ADA, FMLA, LTD, Military Leave, Paid Parental Leave and STD), incorporating best practices and process documentation.
- Collaborate with HR and management to ensure proper leave tracking and smooth return-to-work transitions.
- Coordinate with external benefits administrator on direct billing for benefit premiums.
- Analyze reports and partner with HR Reporting to create/maintain dashboards on leave trends, usage, and compliance metrics for management.
- Partner with the Legal department on any data requests for leave of absence cases.
- Stay current on federal, state, and provincial leave laws to ensure compliance and recommend policy updates.
- Generate/Analyze reports to support annual plan audits, Non-Discrimination Testing, and assist in corrective actions.
- Lend expertise with planning, implementation and communication of Benefits Annual Enrollment, and other benefits changes.
- Assist in hosting benefits meetings for Benefits Annual Enrollment or as needed.
- Research and resolve escalated issues from vendors, HR, or employees.
- Identify and recommend process improvements to increase efficiency.
- Contribute to various benefits-related projects and tasks as assigned.
- Requires a minimum of 5 years of related experience in leave of absence administration with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
- Experience with managing Leave vendor relationships
- Knowledge of U.S. benefits regulations (ERISA, IRS, ACA, COBRA, etc.)
- Familiarity with benefits compliance activities (e.g., Non-Discrimination Testing, Form 5500 filings, audits)
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)
- Experience with benefits administration systems and implementing new plans/vendors
- Strong project and process documentation skills
- Excellent communication and customer service skills for cross-functional collaboration and employee engagement.
Project management, organization skills, analytic capabilities, excellent verbal and written communication, cross-functional awareness, service excellence mindset, and self-motivation.
Preferred Qualifications
- Background in US and Canadian retirement and health & welfare benefits administration
- Experience with Fidelity, Businessolver and Workday
Full Time Employee Benefits Include
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.