What are the responsibilities and job description for the Office Receptionist/Scheduler position at Ncontrol Driving School?
Office Receptionist/Scheduler
Job Description: Specific Duties/Essential Functions:
Excellent Customer Service & Multitasking Skills:
- Answer incoming calls, make outgoing calls to clients.
- Track call log.
- Experience with Google Calendar, Google Mail, Google Sheets, Google Voice & text.
- Transmit information or documents to customers, using computer, mail, or email. Provide information to walk in clients, about the courses or services provided. Provide information and answer client's questions.
- Send client thank you emails to clients & referrals. Enroll clients in classes.
- Register clients using the office database and complete paperwork electronically and/or manually.
- Add detailed notes to the student profile after speaking to client or student for effective intra office communications.
- Process payments using office database; collect occasional check payments or cash.
- Conduct reminder calls for specific group courses.
- Schedule driving appointments and.
- Cover new client inquiry calls & provide course information (Potential Clients).
- Team Player.
- Maintain iPads and charge each day.
- Review all paperwork to be scanned, including outside records. After performing a quality check, upload Driving Evaluations into students profile in Teachworks.
- Maintain & Disinfect Office area keeping it clean.
- Other projects as assigned.
Specifics:
- Energetic, dependable, professional, person who enjoys working in a fast paced environment in a small office setting. Qualities needed include great communication skills and excellent customer service who can adapt to changes quickly. Knowledge of general office procedures; good organizational and multitasking skills and attention to detail; aptitude to learn new processes and procedures. Handle interruptions with finesse and professionalism; Delegate certain tasks and coordinate with your team; Experience using multiple telephone-line systems. Must be able to work in a team environment and work independently, as well.
- Previous Office Admin experience or Call Center background a plus.
- Multi-tasking & detailed oriented.
- Valid ID.
- Must pass a background check.
Hours Monday - Friday 8:45am - 5pm
Medical & Dental Benefits; Supplemental benefits; Simple IRA, PTO, Holiday Pay
Full Time hours: 37-40
Expected Start Date: ASAP
Job Types: Full-time
Salary: Training rate $21.50; After Introductory period and job proficiency, rate will increase to $23.00
Medical & Dental Benefits; Supplemental benefits; Simple IRA, PTO, Holiday Pay
Full Time hours: 37-40
Expected Start Date: ASAP
Job Types: Full-time
Salary: Training rate $21.50; After Introductory period and job proficiency, rate will increase to $23.00
Salary : $22 - $23