Fixed Ops Instructor

The Fixed Ops Instructor is responsible for delivering high-quality skills and business management education to automotive professionals through classroom, onsite, regional, and online training formats. This role focuses on instructional excellence, revenue contribution, and developing subject matter expertise. At this time, we are accepting applications for Kansas City based candidates.

Duties and Responsibilities

• Facilitates an average of 15 training or consulting days per month, tailored to client requirements in either classroom or onsite settings.
• Meets revenue expectations for private training or consulting opportunities.
• Conducts Content research, development, or revisions to help content stay up to date on industry trends.
• Partners with Content Team on the analysis and creation of instructional materials for training.
• Continually and actively promotes NCM’s products and services in support of the clients’ needs, including the sale of NCMi course enrollments, private training, NCM’s virtual training platform and other education-related services, along with the products and services offered by other NCM departmental operations; includes making presentations and providing training to NCM Retail Solutions’ clients.
• Prepares for instruction by reviewing course content and data ahead of each training session.
• As requested, conducts pre-class interviews with students and/or their sponsoring dealer principal or general manager.
• Clearly defines and meets learning objectives for each course.
• Uses a combination of lecture, audio-visual presentation, and student interaction to ensure a variety of learning methods that appeal to different types of learners.
• Ensures students’ active learning through the use of questions, experiential activities, skill practice and discussion.
• As requested, conducts post-class follow-up with NCMi students and/or their sponsoring dealer principal or general manager.
• Maintains classroom facilitation and platform skills by taking advantage of educational opportunities, staying current with industry trends, and maintaining professional networks.
• Candidates based in Kansas City should expect up to 30% travel.
  
  

Qualifications

• Minimum of 15 years of retail experience. General Management or Ownership experience preferred.
• Strong working knowledge of general business and financial principles.
• Proven experience presenting, training, facilitating, or teaching adult learners is preferred.
• Excellent verbal and written communication skills with the ability to engage and influence diverse audiences.
• Strong public speaking and classroom facilitation skills; ability to confidently command a room is preferred.
• Demonstrated ability to build rapport, read an audience, and adapt delivery style to meet varied learning needs and personalities is preferred.
• High emotional intelligence with the ability to manage group dynamics and differing temperaments.
• Strong organization and time-management skills; ability to meet deadlines and manage shifting priorities with urgency.
• Analytical and problem-solving skills, including workflow analysis and operational understanding.
• Proficiency in Microsoft Office and comfort managing classroom technology (laptop, projector, audio systems).
• Professional, resourceful, and committed to continuous learning and development.
• Ability to travel as required.
• Valid driver’s license and acceptable driving record.
• Ability to stand and present for extended periods (up to 9 hours per day).
• Ability to lift and/or move up to 25 pounds occasionally.
• Ability to focus in a dynamic classroom environment with frequent interruptions.