What are the responsibilities and job description for the Direct Care Professional Team Leader position at Nck Residential Services?
The Direct Care Professional Team Leader oversees a small team of 1-5 members providing frequent direct care support to clients. This role combines hands-on client assistance with supervisory responsibilities, ensuring high-quality care delivery, staff development, and compliance with organizational standards. The leader facilitates communication, resolves conflicts, and supports continuous professional growth through regular training programs.
Responsibilities
- Supervise and support a small direct care team
- Coordinate client care activities and ensure consistency
- Provide staff training and professional development opportunities
- Manage shift scheduling and monitor attendance
- Support clients through frequent direct care interactions
- Document incidents and maintain accurate reports
- Monitor compliance with care standards and policies
- Evaluate staff performance and provide constructive feedback
- Communicate effectively with team members, clients, and stakeholders
- Resolve conflicts promptly and professionally
Required Qualifications
- Minimum 1 year of experience in direct care
Preferred Qualifications
- High school diploma or equivalent
- Experience in behavioral health support
- Demonstrated team leadership skills
- Crisis intervention capabilities
- Strong documentation and reporting skills
- Effective time management abilities
- Excellent communication skills
- Empathy and problem-solving proficiency
Salary : $17 - $22