What are the responsibilities and job description for the Safety & Support Specialist position at NCHC?
Safety and Support Specialist Opportunity:
Under the supervision of the Manager of Crisis Operational Services, the Safety & Support Specialist is responsible for providing model customer service and resolving conflict through solid communication skills. The person in this position may encounter stressful situations, where they will have to use critical thinking and problem-solving skills. This position has the responsibility to uphold safety and security regulations, remain calm under pressure, and respond quickly to any emergent needs.
Compensation and Benefits:
- The pay range for this role is $19.00 - $20.75 based on experience, plus $1.00 shift differential for PM and NOC shifts.
- There are part time and full-time shifts available on either the 6:00am – 6:00pm or 6:00pm – 6:00am shifts.
- PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program and more.
- As a full-time employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!
What Qualifies You:
- More than one year of experience in human services, public safety, or a related field.
- Knowledge of verbal de-escalation and crisis intervention techniques
- Passion for working with a diverse population.
- Excellent communication and collaboration skills.
What A Safety and Support Specialist does at NCHC:
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, and emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Collaboration with law enforcement and NCHC leadership for security related issues and events
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
- Assists with new admissions when needed for NCHC campus with focus on behavioral issues
- Ensure persons entering and exiting the facility correctly sign-in by assigning the appropriate badge.
- Monitor visible and audible alarms
- Door checks and locking/unlocking for controlled access to NCHC facilities
- Submit a daily activity report outlining critical events, office needs, and relevant updates to the leadership team.
- Monitoring and rounding of NCHC grounds related to security issues and prevention
- Onsite and remote monitoring of NCHC camera system
- Response to safety and security events
- Will attend CPI training
- Code response and staff meetings for education related to security issues
- Responsible for overall condition of the security office
- Assists with regulatory matters with guidance from NCHC leadership
- Adheres to scheduled work hours with regular and predictable attendance
About North Central Health Care:
Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.
In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.
Salary : $19 - $21