About Starlight Behavioral Health

At Starlight Behavioral Health, we believe exceptional care begins with exceptional people. Our mission is to provide high-quality behavioral health and Intellectual & Developmental Disabilities (IDD) services while creating a supportive environment where both the individuals we serve and our employees can thrive.

As our Staffing & Scheduling Coordinator, you'll play a critical role in ensuring our residential programs remain fully staffed with qualified, well-trained caregivers. Your work directly impacts the quality of care our clients receive every day.

If you're highly organized, thrive in a fast-paced healthcare environment, and enjoy solving staffing challenges while supporting a mission-driven team, we'd love to hear from you.

Apply today and help us keep compassionate care moving forward.

About the Role

Starlight Behavioral Health is seeking a detail-oriented, organized, and proactive Staffing & Scheduling Coordinator to join our team full-time. This essential position is responsible for coordinating schedules for Direct Support Professionals (DSPs), maintaining adequate staffing levels, managing call-offs and shift coverage, assisting with recruitment and onboarding, and ensuring employees meet all required training before assignment.

Working closely with Operations, Residential Supervisors, Human Resources, and clinical leadership, you'll help ensure our residential programs remain fully staffed while supporting quality care, regulatory compliance, and operational excellence.

This position is ideal for candidates with experience in healthcare scheduling, workforce management, staffing coordination, medical office scheduling, or residential services.

If you enjoy organizing people, solving scheduling challenges, and making a meaningful difference behind the scenes, apply today to join our growing team.

What You'll Do

As the Staffing & Scheduling Coordinator, you will:

• Develop employee schedules based on approved treatment plans and upload schedules into the Electronic Health Record (EHR) at least one week before scheduled assignments.
• Coordinate daily staffing needs, manage employee call-offs, and secure qualified replacement staff to ensure uninterrupted client care.
• Monitor staffing levels and proactively minimize overtime by reviewing schedules, employee hours, and available coverage opportunities.
• Review staffing schedules at least twice daily and respond promptly to schedule changes and staffing requests.
• Review and approve Paid Time Off (PTO) requests within three business days while following company policies.
• Verify that all employees have completed required training before assignments, including mandatory compliance training, client-specific training (DD6), crisis intervention training, CPR, First Aid, and medical needs training.
• Monitor attendance and communicate concerns regarding tardiness, absenteeism, or documentation issues to Residential Supervisors for follow-up.
• Participate in Admissions Planning Committee meetings to identify staffing needs and ensure appropriate staff assignments.
• Notify the Operations Manager of employee resignations and staffing changes.
• Meet monthly with the Director of Operations to review staffing trends, workforce planning, and operational needs.
• Assist with recruiting, interviewing, and hiring Direct Support Professionals (DSPs) to maintain adequate staffing levels.
• Coordinate new hire orientation and prepare onboarding materials.
• Support new employees throughout the onboarding process to ensure a smooth transition into their roles.
• Collaborate with leadership to maintain efficient scheduling processes and exceptional client care.

What We're Looking For

We're looking for an organized, dependable professional who enjoys balancing multiple priorities while supporting both employees and the individuals we serve.

Required Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's Degree preferred.
• One (1) year of scheduling experience in a healthcare environment or three (3) years of scheduling experience in a high-volume environment coordinating schedules for 50 or more employees.
• Experience scheduling staff for West Virginia Intellectual & Developmental Disabilities (I/DD) Waiver residential services is strongly preferred.
• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to build positive working relationships with employees, leadership, clients, and families.
• Strong problem-solving, critical thinking, and time management skills.
• Ability to work independently while collaborating effectively with multiple departments.

Preferred Skills

Successful candidates will have experience with:

• Healthcare scheduling
• Workforce management
• Staff scheduling software
• Electronic Health Records (EHR)
• Timekeeping systems
• Microsoft Office Suite
• Taskmaster Pro (preferred)
• Recruitment and onboarding
• Residential behavioral health or IDD services
• Employee scheduling and workforce planning

Why You'll Love Working Here

At Starlight Behavioral Health, every role contributes to changing lives. As our Staffing & Scheduling Coordinator, you'll become an integral part of a collaborative leadership team dedicated to providing exceptional care and supporting our employees' success.

Your work will help ensure that every client receives consistent, high-quality services while helping our staff feel supported and set up for success.

If you're looking for a rewarding career where your organizational skills make a meaningful difference every day, we'd love to meet you.

Apply today and become part of a team committed to excellence in behavioral health and residential services.

GROW WITH US

At Starlight Behavioral Health, we believe our people are our greatest strength. We invest in professional development, encourage innovative thinking, and provide opportunities to grow your leadership career while making a meaningful difference in the lives of others.

If you're ready to lead with compassion, inspire your team, and create positive change in your community, apply today and help us build brighter futures together.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Competitive compensation.
• Hybrid schedule with the ability to work remotely one day per week.
• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.

We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

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