Community Support Team (CST) Professional (4055)

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.
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We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.
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We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

The primary purpose of this position is to provide Community Support Team Services to Mental Health and Substance Abuse consumers. Job duties include but are not limited to: providing assistance and support to consumers in crisis situations; service coordination activities, with or on behalf of a client; psycho-educational and support activities for clients and their families and/or natural supports as appropriate; rehabilitative and independent living skills; and symptom monitoring and management skills. Duties also include informing the client about benefits, community resources, and services; assisting the client in accessing benefits and services; arranging for the client to receive benefits and services; and monitoring the provision of services. This is an off-site job and its purpose is to provide these services in the community to enhance the consumer’s ability to function and achieve their goals.

Key Responsibilities:

• Serve as a member of the client’s Community Support Team in the implementation of the consumer’s Person-Centered Plan.
• Assist in planning, scheduling and implementation of services for the clients.
• Work to implement service delivery with other staff and/or across agencies.
• Develop therapeutic interventions to work with consumers.
• Provide any written documentation as required. This will include treatment notes, goals, and plans for the medical record (e.g., Service notes, input into person-centered plan, etc.)

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.
 

Compensation

This role is compensated on a variable rate model, designed to reward productivity while providing consistent earning opportunity through established referral volume. 

• Compensation: $47,650 - $61,187

Placement within the range is based on licensure level, education, and experience.

This is a variable rate non-exempt position with unlimited earning potential.  Your effort drives your earnings, no limits.  
 

What You Can Expect

• Consistent referral volume and established patient base
• Administrative and scheduling support
• Flexible scheduling options
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support
   

Responsibilities

• Provide individual, family, and/or group therapy sessions
• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

Key Responsibilities:

• Serve as a member of the client’s Community Support Team in the implementation of the individual's Person-Centered Plan.
• Assist in planning, scheduling and implementation of services for the clients.
• Work to implement service delivery with other staff and/or across agencies.
• Develop therapeutic interventions to work with individuals.
• Provide any written documentation as required. This will include treatment notes, goals, and plans for the medical record (e.g., Service notes, input into person-centered plan, etc.)
• Work to implement behavioral interventions, crisis interventions and rehabilitative and psycho-educational activities.
• Work with clients in reviewing, applying and achieving their goals as indicated on the Person-Centered Plan.
• Assist and/or coordinate as assigned in planning and implementing community engagement and other such activities as related to the client’s therapeutic goals and mental health needs.
• Utilize community-based activities as a means to deliver clinically appropriate services.
• Assist other clinical staff in parent/guardian/natural support training that will aid them in dealing more effectively with the client.
• Assist in all service delivery as formally planned with the clinical team.

Compensation: $36 - $40.50/hour

This position is compensated using a piece rate model, where pay is based on the Relative Value Units (RVUs) assigned to each billable service. Each clinical service (e.g., individual therapy, group therapy, assessments) is assigned a specific RVU value, and your total compensation is determined by the number and type of services you deliver.

The ranges above are estimates based on productivity. Under this compensation model there is unlimited earning potential!

Qualifications:

• All Community Support Qualified Professionals must meet one of the following:
  • Bachelor's degree from an accredited university in a Human Services field with 2 (two) years experience working with the population to be served.
  • Bachelor’s Degree in a non-Human Service field with 4 years full-time, post-bachelor’s degree experience with the population served.
  • Master’s degree in human services with 1 year experience working with population served.
• Valid driver’s license, auto insurance, and reliable transportation
• Must complete the state mandated Community Support Team training within specified timeframes.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.

Salary : $47,650 - $61,187