Account Manager

We are seeking a highly organized, analytical, and client-focused Account Manager to join our medical revenue cycle management (RCM) team.

This role serves as the primary point of contact for assigned provider clients and is responsible for day-to-day oversight of revenue cycle operations, client performance, and overall account health. The ideal candidate brings hands-on RCM experience and the ability to read, understand, analyze, predict, and clearly communicate key performance indicators (KPIs) across both professional and technical billing workflows.

This is a fully remote role within a small, specialized medical billing/RCM organization, where accountability, ownership, and data-driven decision-making are essential.

Key Responsibilities

• Act as the primary client liaison for assigned provider accounts, maintaining strong, proactive relationships with client stakeholders
  
  
• Oversee day-to-day RCM operations for assigned accounts, ensuring accuracy, timeliness, and quality of work
  
  
• Provide direction, support, and accountability to RCM staff assigned to client accounts
  
  
• Maintain ownership of the full revenue cycle, including:
  
  
  • Insurance verification and authorizations
    
    
  • Professional and technical billing
    
    
  • Payment posting
    
    
  • Accounts receivable follow-up
    
    
  • Denial management
    
    
  • Customer service and credentialing support
    
    
• Monitor, analyze, and interpret KPIs across both billing components, including but not limited to:
  
  
  • Charges, payments, adjustments, and write-offs
    
    
  • Aging A/R and collection trends
    
    
  • Denial rates and root causes
    
    
  • Payer performance and reimbursement behavior
    
    
  • Staff productivity and workflow efficiency
    
    
• Use KPI data to identify risks, forecast performance, and recommend corrective actions across both professional and technical revenue streams
  
  
• Ensure all client work meets established service levels, contractual expectations, and internal benchmarks
  
  
• Maintain a detailed understanding of each client’s payer mix, billing structure, workflows, and performance goals
  
  
• Manage month-end processes for assigned clients, including:
  
  
  • Invoice preparation
    
    
  • Client performance summaries
    
    
  • Financial and operational reporting
    
    
• Prepare and deliver clear, client-facing reports that explain performance trends, challenges, and improvement plans across all billing components
  
  
• Submit weekly internal status reports summarizing KPI performance, risks, staffing updates, and action items
  
  
• Assist with billing, follow-up, or payment posting when needed to support team workflows
  
  
• Identify opportunities for workflow optimization, improved payer outcomes, and enhanced client satisfaction
  
  
• Support onboarding and training of new staff assigned to client accounts
  
  
• Ensure compliance with HIPAA, payer requirements, and internal policies
  
  
• Facilitate clear communication between internal teams to ensure consistent service delivery
  
  

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field, or equivalent relevant experience
  
  
• Minimum of 4-5 years of experience in medical billing or revenue cycle management, with exposure to both professional and technical billing
  
  
• Prior experience in a client-facing role (Account Manager, Client Services, RCM Lead, or similar) within a medical billing or RCM environment
  
  
• Strong working knowledge of:
  
  
  • Billing and claims workflows across professional and technical services
    
    
  • Payer rules and reimbursement methodologies
    
    
  • Denial management and A/R follow-up
    
    
  • Healthcare compliance requirements
    
    
• Demonstrated ability to analyze and explain KPIs, identify trends, and translate data into actionable insights
  
  
• Comfortable forecasting performance and communicating both positive and negative trends to clients
  
  
• Excellent written and verbal communication skills
  
  
• Strong organizational and problem-solving abilities
  
  
• Ability to manage multiple clients and priorities in a fast-paced, small-company environment
  
  
• Comfortable working independently in a fully remote role
  
  
• Proficiency with Microsoft Office (especially Excel) and familiarity with practice management or billing systems (e.g., Athena, EMA, eClinicalWorks, AdvancedMD, or similar)