Customer Service Representative

Qualifications, Education and/or Experience:

• High School Diploma or GED
• Ability to provide superior, quality customer service that exhibits professionalism
• Cash handling experience with an accurate balancing record
• Knowledge of Microsoft Word along with letter writing skills
• Excellent organizational skills along with strong verbal and written communication skills
• Must have the ability to interact comfortably and confidently with the public

Responsibilities:

• Answer incoming calls and provide accurate answers to customer inquiries
• Promote and refer the Bank's products and services consistently
• Act with confidence by answering customer questions and own customer issues
• Accurately balance a teller drawer daily with minimal discrepancies
• Provide efficient and accurate transaction processing
• Scan checks and perform end of day branch balancing activities
• Perform general secretarial or clerical duties as needed
• Maintain a position of trust and responsibility by keeping all business confidential
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure
• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain a deeper understanding, and seamlessly guide them to where their financial needs can be met
• Assist clients with opening new accounts and performing maintenance on current accounts
• Other duties as may be assigned

Job Type: Full-time

Base Pay: From $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17