What are the responsibilities and job description for the Customer Support Coordinator position at NCD?
Life is too short to work with jerks.
Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.
Summary
NCD Dental & Vision is seeking an Customer Support Coordinator to join our team. Your role is simple: offer the highest level of service and support possible to our most important customers, the insurance agent community. Your primary responsibility in this role is to act as the main point of contact for NCD’s network of insurance agents. You will answer incoming questions regarding products, enrollment portal, and member service from both new and existing agents. Other duties include onboarding and setting up new agents within our system and processing inbound account changes from agents.
Essential Duties And Responsibilities
Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.
Summary
NCD Dental & Vision is seeking an Customer Support Coordinator to join our team. Your role is simple: offer the highest level of service and support possible to our most important customers, the insurance agent community. Your primary responsibility in this role is to act as the main point of contact for NCD’s network of insurance agents. You will answer incoming questions regarding products, enrollment portal, and member service from both new and existing agents. Other duties include onboarding and setting up new agents within our system and processing inbound account changes from agents.
Essential Duties And Responsibilities
- Ensure our agents are happy.
- Handles both inbound and outbound communication with agents and brokers.
- Educates agents and brokers of available NCD products.
- Assists agents and brokers with questions regarding products, portal enrollment and service needs.
- Ensures effective onboarding process for prospective and new agents and brokers.
- Creates new agent accounts in Admin system. Ensures new agents are enabled to sell products.
- Processes a smooth onboarding experience for new agents.
- Ensures data integrity of agent files. Updates files as needed.
- Bachelor’s degree or equivalent related work experience preferred.
- Proficient in current industry standard PC applications and systems.
- Strong understanding internal products.
- Excellent verbal and written communication skills.
- Excellent organizational skills.
- Analytical/problem solving skills.
- Ability to work with minimal supervision.
- Company-paid health, dental, life, and disability insurance
- 401(k) with employer match
- Opportunity for professional development
- On site gym
- Work from home allowance and support
- Positive work environment
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