What are the responsibilities and job description for the Customer Onboarding Specialist position at NCC?
Las Vegas, NV, or Bettendorf, IA
Who We Are:
NCC is a leader in providing award-winning software, credit and compliance solutions, and cutting-edge data to the automotive industry for over 30 years. Our solutions help dealerships streamline their operations, enhance their finance and insurance (F&I) processes, and drive profitability. We are looking for individuals who thrive in a high-growth environment.
Overview:
The Customer Onboarding Specialist is responsible for coordinating all post-sale onboarding activities for each new customer account acquired by NCC sales teams.
What You’ll Do:
- Provide daily focus on promoting the use of NCC services across all new customer accounts during their first 90 days.
- Provide first-line contact and support to all clients and internal teams in accordance with company policy for new client acquisition.
- Implement processes that streamline installation turnaround times to maximize monthly New Account Revenue (NAR) from installations
What You’ll Have:
- 1 years of Software Implementation and/or account management experience
- Must be able to communicate verbally and in writing, both in person and by telephone, to diverse audiences, including management and employees.
- Strong customer service skills.
- Proven ability to manage a customer pipeline under deadlines.
Nice to Have:
- Experience in the automotive industry
What We Offer:
- Competitive pay
- Unrestricted PTO
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) plan with company match.
- Professional development opportunities and continuous training.
- A supportive and dynamic work environment with opportunities for growth and advancement.
Hiring Timeline:
- Recruiter Phone Screen
- Culture Index
- Hiring Manager Interview (Video, if Bettendorf)
- Director, Operations Video Interview
- Offer
We are an equal employment opportunity employer and a drug-free workplace.