Senior Account Manager

Department: Sales

Location: USA Chicago

Description

We are seeking a highly skilled and motivated Senior Account Manager to join our high-performing sales team. This role is responsible for managing and expanding complex, high-value client relationships, within the Technology, Financial Services, Healthcare, Industrials, Energy or Professional Services industries. You will lead consultative, executive-level engagements and drive the full sales lifecycle, including selling our complete portfolio of cybersecurity services. The ideal candidate excels at both acquiring net new clients and expanding revenue within existing accounts. You will play a critical role in helping customers design, develop, and mature their cyber resilience roadmaps by aligning internal cross-functional teams and service capabilities to evolving client needs. This is a fast-paced, high-impact opportunity in a dynamic, tech-driven environment.

Key Responsibilities

• Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth
• Build strong, multi-threaded relationships with executive, business, and technical stakeholders
• Lead strategic account planning and develop multi-quarter growth strategies
• Collaborate cross-functionally with Product, Pre-Sales, Delivery, and Operations teams
• Act as a customer advocate; resolve issues with urgency and accountability
• Identify and execute cross-sell and upsell opportunities aligned with client goals
• Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling
• Maintain accurate forecasts, pipelines, and customer health metrics in CRM
• Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats
  
  

Skills, Knowledge and Expertise

• Proven experience in enterprise account management within Cybersecurity services, or Cybersecurity technology
• Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR.
• Proven track record managing complex client portfolios and achieving revenue targets
• Proficiency with Salesforce and analytics dashboards
• Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)
• Bachelor’s degree and/or certifications (CISSP, CISM) preferred
• Experience working with C-suite stakeholders (CISO, CIO, CFO)
  
  

Benefits

• Flexible working
• Financial & Investment
• 401k
• Health Insurance contributions
• Life Assurance
• Maternity & Paternity leave
• Community & Volunteering Programmes
• Employee Referral Program
• Lifestyle & Wellness
• Learning & Development
  
  

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Notice.

We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.