Retail Store Manager - Brea Mall

[Job Summary]

• Salary: $75,000 – $85,000 per year (Negotiable based on experience and capability)
• Location: Brea Mall (1065 Brea Mall, Brea, CA 92821)
• Qualifications: Bilingual (Korean & English), 3–5 years of retail management experience
• Core Focus: We are seeking a professional to take full responsibility for store operations through bilingual proficiency (Korean/English) and hands-on field leadership.

[Company Introduction]

"Affordable Lifestyle, NCAT" NCAT completes our customers' styles through jewelry, hair accessories, and fashion items that bring small joys to daily life. We strive to ensure that your everyday life shines with happiness at any time and place, and we have grown continuously alongside our customers.

[Korea’s No.1 Fashion Retail Brand]

For the past 15 years, NCAT has been the undisputed No. 1 brand leading the fashion accessory market in Korea under the brand name 'N.CAT (Mot-den-go-yang-i).' Our solid market dominance and trend analysis expertise, cultivated through operating over 140 stores nationwide via a multi-unit system, are NCAT’s unique competitive advantages.

[Seeking Talents to Grow Together]

Based on our proven success in the Korean market, NCAT is now accelerating its global expansion, starting with California. We have confirmed the opening of our second U.S. location in the Brea Mall, Orange County (scheduled for August 2026), and we are looking for a talented manager to write history in the U.S. market with us. We await individuals who deeply understand our brand values, lead change, and drive growth in new markets. Join us in writing the global success story of K-Fashion.

[Key Responsibilities]

1. Team Leadership & People Management

• Lead the in-store team to maintain service standards and make operational decisions based on real-time situations.
• Establish labor plans, manage schedules, and oversee total labor costs based on sales targets and customer flow.
• Take responsibility for team operations through attendance management, performance evaluation, and providing feedback.
• Lead HR operations, including hiring, onboarding, and training, to build and stabilize the store organization.

2. Store Operations & Payment Management

• Oversee all store operations, including POS, payments, cash management, and daily reconciliation.
• Ensure compliance with payment/operational regulations and security standards in line with company policies.
• Continuously improve operational efficiency and manage the floor to ensure smooth customer service during peak times.

3. Business Performance & Sales

• Manage store performance metrics (conversion rates, average transaction value, sales per hour) and take responsibility for achieving sales targets.
• Develop and execute sales strategies reflecting store conditions and customer characteristics to generate results.
• Manage overall inventory, prevent shrinkage, and establish a system to minimize losses.

4. Brand Experience & Customer Excellence

• Oversee the customer experience, continuously improve service quality, and maintain brand standards.
• Maintain store cleanliness, organization, and VMD (Visual Merchandising) to align with the brand image.
• Directly resolve customer complaints and issues to improve satisfaction and brand trust.
• Build relationships with customers and expand the local customer base to establish a sustainable sales foundation.

[Qualifications]

• Language: Proficiency in both Korean and English (Bilingual Mandatory) – Spanish proficiency is a plus.
• Experience: Minimum 3–5 years of fashion retail store management experience (Experience in the accessory/sundries industry preferred).
• Operational Skills: Experience in labor budget management and using scheduling software.
• Communication: Excellent communication skills to mediate team conflicts and foster a positive organizational culture.
• Flexibility: Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Physical Requirements: Ability to stand for more than 8 hours and lift/move inventory boxes weighing up to 50 lbs.
• Start Date: Expected mid-June 2026 – Includes pre-opening training and store setup period.

[Compensation & Benefits]

• Salary: $75,000 – $85,000 per year (Negotiable based on experience and capability)
• Benefits:
• Health Insurance support
• 401(k) matching program
• Paid Sick Leave

[Legal Notices]

• At-Will: This employment relationship is "at-will" as defined by California state law.
• EEO: NCAT provides equal opportunities to all applicants regardless of race, religion, gender, age, or disability.
• Fair Chance: In accordance with the Los Angeles Fair Chance Initiative for Hiring, qualified applicants with criminal histories will be considered fairly within legal boundaries.

[How to Apply]

Please submit your resume to hr@ncatusa.com.