University Library Specialist, Learning Spaces & Services

About The Division

The Learning Spaces & Services (LSS) department, part of the Student Success division, provides dynamic services, spaces, and technologies to enable all forms of learning, discovery, and research. The department leads a range of programs and initiatives that support student learning, access to essential tools and resources, and undergraduate student success. Through its workshops, programs, and activities, students and faculty in all disciplines can explore and apply tools and systems for advanced visualization, making, 3D modeling, virtual environments, and digital media creation in their research and study. Department staff contribute to the ongoing evolution of the Libraries’ Technology Lending Service. The department has overall responsibility for learning spaces including the Makerspace, Virtual Reality Studio, Learning Commons, iPearl Innovation Studio, VR & Gaming Studio, and the Digital Media Studios plus several additional teaching labs. LSS also works with the Collections & Research Engagement department to support teaching and research needs and the use of the Libraries’ large-scale visualization spaces.

Responsibilities

The University Library Specialist (ULS) is responsible for providing expert assistance to patrons in the NC State University Libraries Studios. The position manages day-to-day operations of the Hill Library Digital Media Lab, including hiring, training and supervising student employees, upholding the Libraries’ standards for great customer service, and ensuring proper use and maintenance of tools and technologies within the space. The ULS fosters a welcoming and inclusive environment for new and returning users of the space.

The Digital Media Lab is a teaching and learning space with five small studios and a computing lab that provides resources around audio production, graphic design, videography, and music making to all NC State students, staff, and faculty regardless of prior experience.

Digital Media Lab Management

Duties include but are not limited to the following:

• Oversee the day-to-day operations of the Digital Media Lab, ensuring a safe, organized, and welcoming environment that supports creativity and learning for all users.
• Manage the maintenance, organization, and accessibility of digital media software and hardware to ensure they are functional and up-to-date.
• Help develop and implement policies that enhance the user experience, grow awareness and usage, and ensure optimal functioning of the space.
• Coordinate the Studios technology lending program, adding and removing items, creating kits and supporting documentation.
  
  

Student Supervision And Mentorship

• Recruit, oversee, and guide a group of student assistants, making sure they receive the necessary training to offer outstanding assistance and advice within the Digital Media Lab.
• Create a collaborative team environment that emphasizes skill development, customer service, and a passion for media making and learning.
  
  

Digital Media Support

• Maintain a strong understanding of digital media technologies, including some combination of audio (e.g., podcasting, music recording, editing, production), video (e.g., videography, editing, publishing), photography (e.g., adjusting settings, editing, digitizing), or graphic design (e.g., illustration, digital painting, desktop publishing).
• Support digital media technologies for users including audio, video, and graphic design tools.
• Provide expert guidance and hands-on demonstrations including consultations, workshops, and training sessions.
• Support NC State campus community events like Make-A-Thon and State of the Sciences.
• Stay abreast of the latest trends and technologies in the digital media and educational fields, integrating them into the Digital Media Lab.
  
  

Ask Us Management

• As part of the evening shift, staffs the main service point in the Hill and Hunt Libraries; provides customer service and troubleshoots problems in a high-volume, high-technology research library.
• Communicates the tools and services of the Studios internally and externally to ensure broad awareness.
  
  

This position is based in North Carolina. This position is eligible for flexible hours and a hybrid work environment, based on departmental and operational needs. This position will require a majority of onsite work.

Required Qualifications

• Bachelor’s degree; or an equivalent combination of training and experience.
• All degrees must be received from appropriately accredited institutions.
  
  

Preferred Qualifications

• Significant and relevant experience providing public/customer service
• Ability to foster an environment of belonging and well-being
• Ability to hire, train, and supervise a team of student or temporary employees
• Familiarity with digital media technologies including some combination of audio (e.g., podcasting, music recording, editing, production), video (e.g., videography, editing, publishing), or graphic design (e.g., illustration, digital painting, desktop publishing)
• Ability to work independently as well as part of a team, including the ability to establish and maintain effective work relationships and communicate clearly with colleagues and patrons
  
  

Work Schedule

Monday - Friday 2 PM - 11 PM. Flexibility required including occasional weekend shifts.