Information Assistant

Job Title: Information Assistant

Tier: 1, 2

Location: Talley Student Union Information Desk

Supervision: Reports to Building Services Supervisor

Work Schedule: Shift-based; 8-20 hours per week between 7am and 1am; includes nights and weekends

Compensation: Minimum starting wage is $11/hr. Upon successful completion of training and a skills assessment, the wage will increase to $12 with additional opportunity for raises based on years of service within Campus Enterprises. In addition, Student Centers employees are eligible for an end-of-semester bonus up to $200.

Essential functions and responsibilities include but are not limited to:

• Proactively greet and engage with students and guests.
• Communicate with campus departments and outside organizations to gather necessary information for guests
• Assist guests by sharing information about events, campus resources, maps, and departmental or organizational contacts
• Respond to phone calls and email inquiries, ensuring clear and helpful communication
• Manage check-ins for indoor and outdoor lobby table reservations and provide equipment if necessary 
• Oversee charger checkout for students and guests, ensuring proper tracking and timely returns
• Collect and record lost and found items and assist in returning them to their owners when possible
• Work independently while identifying and solving problems effectively
• Maintain a high level of professionalism and a clean work environment at all times
• Promote NC State Student Centers student employment program 
• Work on special projects assigned by Campus Enterprises and NC State Student Centers administration
• Remain in compliance with NC State Student Centers student employee policies and expectations at all times

Campus Enterprises Employee Expectations

As student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to:

• Arriving early for shifts
• Having on a complete uniform
• Clocking in and clocking out in a timely fashion
• Cell phones are only used at appropriate times
• Prioritize the client
• Finish all duties before taking a break

Essential Qualifications

• Current NC State University student with a flexible schedule
• Demonstrate excellent customer service skills
• Ability to carry, push, pull, and roll up to 40 pounds
• Ability to work with and manage a team to serve a diverse population
• Elevated oral and written communication skills
• Willingness and ability to support other functions of NC State Student Centers 
• Attend mandatory staff meetings, student employee orientation, and training sessions

Purpose

NC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities.

Opportunities for Skill Development

Working as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment.

Campus Enterprises at NC State University Hiring Standards

NC State University is an equal opportunity employer.  All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status.  The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process, are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

**Work Study Approved**

Application Materials:

1. Application
2. Resume
3. Cover letter

If you need assistance creating or editing a resume please click this link. If you are hired you will need certain documents for the onboarding process. A complete list of these documents can be found here.

Salary : $11