What are the responsibilities and job description for the Personal Banking - Small Business Banking Leader position at NBH Bank?
It starts with our culture...
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
As a Small Business Banking Leader, you will be responsible for developing, implementing, and executing the Bank's small business banking strategy within the banking center network. This role serves as the primary liaison between Personal Banking, Credit, Product Management, Treasury Management, Merchant Services, Learning & Development, and other key business partners to create a seamless experience for associates serving small business clients.
The Small Business Banking Leader will establish strategies that enable banking centers to acquire, deepen, and retain small business relationships while expanding lending, deposit, treasury management, merchant services, and referral opportunities. This role will partner closely with regional and market leaders to ensure consistent execution of small business initiatives and achievement of business growth objectives.
The successful candidate will act as a player-coach, helping develop frontline capabilities through coaching, training, inspection, and performance tracking while driving a culture of accountability and continuous improvement.
Primary Responsibilities
Strategy & Leadership
We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:
In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.
If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Common sense has never been common.
If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.
We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
As a Small Business Banking Leader, you will be responsible for developing, implementing, and executing the Bank's small business banking strategy within the banking center network. This role serves as the primary liaison between Personal Banking, Credit, Product Management, Treasury Management, Merchant Services, Learning & Development, and other key business partners to create a seamless experience for associates serving small business clients.
The Small Business Banking Leader will establish strategies that enable banking centers to acquire, deepen, and retain small business relationships while expanding lending, deposit, treasury management, merchant services, and referral opportunities. This role will partner closely with regional and market leaders to ensure consistent execution of small business initiatives and achievement of business growth objectives.
The successful candidate will act as a player-coach, helping develop frontline capabilities through coaching, training, inspection, and performance tracking while driving a culture of accountability and continuous improvement.
Primary Responsibilities
Strategy & Leadership
- Develop and execute the small business banking strategy for the banking center network.
- Establish processes and sales disciplines to support acquisition and retention of small business clients.
- Identify market opportunities and recommend initiatives that increase market share and wallet share within the small business segment.
- Create annual and quarterly objectives aligned with the Bank's growth goals.
- Serve as the primary liaison between Personal Banking and key partners including Credit, Treasury Management, Merchant Services, Product, Risk, Compliance, Operations, and Learning & Development.
- Collaborate with business partners to create streamlined processes that make it easy for frontline associates to serve small business clients.
- Partner with regional and market leaders to integrate small business strategies into local market plans.
- Ensure alignment between small business initiatives and overall bank objectives.
- Coach, train, and develop regional, market, and banking center leaders on small business banking strategies and sales processes.
- Build and deliver training programs that increase associate knowledge of small business products, lending, treasury management, and merchant services.
- Track and inspect performance against established goals and key performance indicators.
- Utilize reporting and analytics to identify opportunities, trends, and areas requiring additional focus.
- Conduct regular reviews to ensure consistent execution of small business sales and service standards.
- Partner with banking centers on complex business opportunities and key client relationships.
- Support prospecting efforts and referral strategies that generate new business relationships.
- Help associates identify opportunities for business lending, deposits, treasury management, merchant services, and consumer products.
- Promote the Bank's image through community involvement and business development activities.
- Maintain a strong understanding of small business lending practices and credit administration.
- Partner with credit teams to support sound underwriting and risk management practices.
- Ensure strategies and processes align with regulatory and compliance standards.
- Bachelor’s degree in Business Administration, Finance, or related field or equivalent combination of education and work experience.
- 5 years of banking experience.
- 5 years of successful business development experience.
- 3 years of successful commercial or small business lending
- Demonstrated leadership, coaching, and training experience.
- Minimum of 5 years of successful commercial or small business lending.
- Minimum 7 years of banking experience.
- Completion of a bank training or formal credit-training program.
- Expertise in small business lending, deposits, treasury management, and merchant services.
- Strong partnership and influencing skills across multiple business lines.
- Excellent presentation, facilitation, and coaching abilities.
- Experience developing and implementing sales strategies.
- Strong analytical and performance management capabilities.
We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:
- We are committed to our core value of meritocracy and supporting our associates in growing within their role
- When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
- An associate must be able to work overtime to the extent necessary (typically no more than 5%).
- Flexible scheduling with an opportunity to work remotely as business needs allow.
In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.
If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.