Master Control Operator

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Work with a driven and highly motivated team to support the On-Air Operations of NBC Universal, one of the world’s leading media and entertainment companies. As a Master Control Operator at NBC Universal, you will be responsible for all aspects of maintaining and ensuring the reliability of all NBCU Cable Networks channels including live execution of events for news, entertainment, and sports. Will be required to monitor and recover live networks for all NBCU Cable channels.

Responsibilities:

• Perform the duties of a live sports master control operator in a fast paced environment, including taking ownership of manipulating commercial playlists, executing program/commercial/marketing changes, managing playlists, sending logs for reconciliation and maintaining the overall reliability and execution of live sports network broadcasts using cutting edge software SNELL Morpheus and Amagi. 
• Monitor and maintain the continuity and availability for all Networks and distribution channels.
• Perform control room duties (Technical Director, Commercial Integration, and Associate Director) to support live events.
• Receive and execute direction of the networks operating.
• Perform ingest and quality control duties for on-air content airing on sports networks.
• Work well within a team environment. 
• Continue to exceed expectations in on-air reliability and customer service for all NOC clientele.
• Ensure reliability of on-air schedules in a dynamic environment.
• Act as the last line of defense for internal clients and stations, swiftly responding to any on-air discrepancies with situational awareness and quick decision-making skills.
• Protect our airwaves by meticulously simulating the viewer experience, constantly checking for proper audio, video, captioning, and picture quality.
• Collaborate with Operation Supervisors and work as a cohesive team to promptly recover from any on-air discrepancies.
• Act as a mentor and subject matter expert by contributing and supporting on-going 1:1 peer-to-peer training.
• Perform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies

Qualifications

Requirements:

• A High School Diploma and relevant certification or Associate's Degree in Media or Communications, or equivalent professional experience in broadcast, digital, or post production role.
• A solid understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.

Desired Characteristics:

• BA/BS in related field.
• 2 years of experience in an On-air broadcast environment with a proven understanding of live “on-air” broadcast operations execution.
• 2 years of experience in a live environment, specifically a strong background in executing live sports broadcasts.
• 2 years of experience demonstrating an overall understanding & knowledge of the television production process, broadcast operations & news/sports/entertainment technical production requirements.
• 2 years of proven knowledge of switchers, routers, communications, ingest and automation systems.
• 2 years of experience in ingest and quality control processes.
  Proven ability to handle multiple tasks and pressure situations. Ability to be flexible in approach and respond well to pressure.
• Proven leadership, high energy level, strong attention to detail and strong team and communication skills.
• Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes.
• Technical experience with automated, real-time systems, digital video and audio troubleshooting and test techniques.
• Excellent communication and interpersonal skills.
• Experience with work rules and scheduling.

Additional Requirements:

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (note job #).
• Must be willing to work in Stamford, CT- This position is fully onsite with no ability to work hybrid or work from home.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $55,000 - $70,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].