Customer Success & Office Operations Coordinator

Position Summary 

The mission of developing better players and better people is made possible by an exceptional Central Office team. NBC Camps is seeking a motivated and service-oriented individual to join our Central Office in Spokane, Washington. In this role, you will help support the daily operations that drive our camps forward, serving as a key resource for camp partners, customers, and staff across North America and beyond.

This position plays an important role in setting our programs up for success through coordinating phone and email communication, providing logistical and fulfillment support, maintaining office operations, and helping ensure that every camp experience is delivered with excellence.

This is an outstanding opportunity for someone looking to build a career in the dynamic and growing youth sports industry while making a meaningful impact on the lives of young athletes, coaches, and families.

Core Responsibilities

Customer Success 40% 

• Represent NBC Camps at the front reception desk, delivering exceptional service and hospitality to all guests.
• Answer incoming calls, provide support with registrations, payment, and general inquiries.
• Monitor and manage the NBC Camps central email account.
• Respond promptly to voicemails and call-center requests.

Office Coordination 25% 

• Oversee allocation of camp & office supplies, merchandise and printed materials.
• Ship merchandise, materials and supplies to camps, clinics, and tour participants. 
• Manage office and camp supplies, track inventory, and re-order supplies as needed. 
• Manage office equipment, printers, and postage machines.
• Create reports as needed for camp allocations and merchandise. 

Registration and Website Responsibilities 20% 

• Assist in registration system updates as needed throughout the year. 
• Assist with updating content on NBC Camps and USSC websites as needed throughout the year.
• Support NBC staff as necessary with camp, clinic and tour registration and administrative tasks.

Intern Coordination 15% 

• Assist in the recruitment, hiring and training of summer office interns. 
• Provide leadership, management and supervision of the NBC summer intern/seasonal program, including monitoring interns' progress towards successfully completing their required learning objectives.

*Note: Additional job tasks and responsibilities will be assigned depending on seasonal demands. 

Minimum Qualifications- Knowledge, Skills, and Abilities

• Bachelor’s degree preferred, though candidates with a variety of educational and professional backgrounds are encouraged to apply. We value relevant skills, experience, and a demonstrated ability to learn and grow, regardless of how those qualifications were obtained. 
• Previous experience in customer service, office administration, operations support, or a related field is preferred. 
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel, with the ability to quickly learn new software systems. 
• Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, camp partners, and team members. 
• Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities effectively. 
• Dependable, self-motivated, and proactive, with a strong sense of ownership and follow-through. 
• Strong problem-solving skills and the ability to work independently while exercising sound judgment. 
• A team-first mindset with a willingness to serve others and contribute to a positive workplace culture. 
• Alignment with the mission, culture, and core values of NBC Camps, including a commitment to helping develop better players and better people.

Position Details 

A background check and sexual misconduct check will be required for the successful candidate. A resume, cover letter, and the names, email addresses, and phone numbers of at least two (2) professional references are needed to complete the application. 

Employment Type

Full-time

Location: NBC Camps Central Office, Spokane, WA 

Job Type: Full-Time Staff, FLSA Non-Exempt 

Opening Date: August 20, 2026 with an anticipated start date of October 1-15, 2026

Pay: $25/hour starting base pay   

NBC Camps offers full-time employees great benefits including Medical, Dental, Life and Vision Insurance, Paid Vacation, Paid Holidays, and Excellent 401K with Employer Matching Funds 

NBC Camps 

NBC Camps is one of the largest overnight basketball and volleyball camp organizations in the world. For more than 50 years, NBC Camps has impacted hundreds of thousands of athletes through a unique combination of elite sports instruction, leadership development, and personal growth. With programs in the United States, Canada, Austria, the United Kingdom, Germany, Spain, and Italy, NBC Camps is committed to helping athletes pursue excellence both on and off the court.



Athletes are challenged to develop confidence, skill, intensity, and a competitive mindset while learning the habits that lead to long-term success. NBC Camps takes a whole-person approach to development, helping athletes grow mentally, physically, relationally, and spiritually.

Rooted in Christian values and welcoming to athletes of all backgrounds, NBC Camps emphasizes character, leadership, and a life of purpose. Through the principles of gratitude, service, listening, courage, creativity, and delight, athletes are encouraged to become not only better players, but better people.