CSR Support Coordinator

Job TitleCSR Support Coordinator(Entry-Level / No Experience Required)LocationTarget Metal Blanking - New Boston, MIPosition OverviewTarget Metal Blanking is seeking a motivated, detail-oriented entry-level team member to support our Commercial Operations and Customer Service leadership team. This role is ideal for someone early in their career who wants to learn how a fast-paced manufacturing and steel service center operates from the inside.You will work closely with our CSR Manager and cross-functional teams, handling administrative, coordination, and follow-up tasks that help keep daily operations running smoothly. This position plays a critical role in freeing up senior staff to focus on higher-level customer and operational needs.No prior industry experience is required — we are looking for someone eager to learn, organized, and willing to jump in where needed. Key ResponsibilitiesMeetings & ReportingMaintain and update re-occurring meetings using information provided by department leaders (PowerPoint, Excel, etc.)Complete a daily dunnage update each morning to support production schedulingRun and distribute daily departmental reportsTake meeting notes and maintain organized records for future referenceCustomer & Order SupportReview documentation and follow up with appropriate CSRs when information is missing or incompleteMaintain and file order entry checklists accuratelyFollow up with customers to check on new needs, concerns, or changes and relay information to the appropriate internal teamsMonitor customer portals for updates, required actions, or changesQuality & Process TrackingAssist with customer surveys and help increase frequency beyond annual cyclesMonitor APQP follow-ups using internal tracking systems and alert the team to open or overdue itemsReview change forms in process to ensure all items are properly closedSupport Ford CMMS updates, including data entry and maintenanceAdministrative & Cross-Department SupportServe as front desk coverage, allowing the Receiving team to focus on inbound materialsCollect daily meeting information from other departments to help streamline meetings and improve efficiencyProvide general support to other team members as workload allows Qualifications & SkillsHigh school diploma required; some college coursework a plusStrong organizational skills and attention to detailComfortable using Microsoft Office (Excel, PowerPoint, Outlook)Willingness to learn internal systems and processesStrong communication skills, both written and verbalAbility to handle multiple tasks and follow through consistentlyPositive attitude and team-first mindset What We’re Looking ForSomeone motivated, reliable, and eager to growComfortable working behind the scenes to support othersNot afraid of administrative work, follow-ups, or repetitive tasksInterested in gaining exposure to customer service, operations, and manufacturing Why Join Target Metal Blanking?Hands-on learning in a real manufacturing environmentDirect exposure to leadership and decision-makingOpportunity for growth within the companyStable, team-oriented work environment

Salary : $18 - $23