Shift Leader

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders  to grow with us!At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.Reports to: General ManagerSalary: $20 - $22You will love working at NAYAWe believe great people deserve great rewards. NAYA offers  a comprehensive and people-focused benefits package designed to support you at work and beyond, including:Competitive pay to recognize your impactMedical, dental, and vision insurance to keep you healthy and thrivingCommuter benefits to make life easierEmployee discounts and free NAYA meals — because we believe in enjoying what we serveGrowth opportunities at every level — we invest in developing leaders from withinMore on the way!At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.How You’ll ImpactThe Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll DoOperational ExcellenceEnsure store profitability by driving sales, controlling labor, and managing cost of goods.Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.Review and manage daily time punches to address any time clock issues.Control cash and receipts through adherence to cash handling and reconciliation procedures.Complete and submit administrative tasks promptly,  including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logsLeadership & Team DevelopmentHire, train, coach, and evaluate team members in conjunction with the General Manager.Lead by example with a guest-first mindset, fostering a positive and productive environment.Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.Resolve conflicts and escalate issues as needed to the General ManagerModel and uphold HR policies, ensuring team members have access to available resources.Develop team members by training successors and delegating responsibilities.  Guest Relations & Community EngagementActively engage with guests, building relationships and addressing complaints with a solutions-focused approach.Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputationPromote NAYA’s catering services and assist in taking orders as needed .Can execute all catering and third party orders with ease, understanding the importance of on time delivery.Make eye contact, greet guests warmly, and ensure the team upholds these standards.Financial & Administrative ResponsibilitiesUtilize financial reporting tools to monitor and manage sales, labor, and other key metrics.Perform cash counting, banking/deposit tasks, and manage discounts and promotions.Handle guest incidents and worker’s compensation reports when necessary.Additional Skills & AbilitiesHas mastered  kitchen operations, COGS  and labor management, line service and throughputHandle delivery issues and third-party dispatches promptly and efficiently.Ensure the store is opened and closed following NAYA’s opening and closing procedures.Serve as a strong role model, earning team respect and providing coaching as needed.Who You Are2 years of related leadership experience at a similar caliber conceptStrong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties.Adaptable in a fast-paced and challenging work environmentTakes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgencyExhibits strong time management and organizational skillsDemonstrates positive leadership characteristics that inspires team members to meet and exceed standardsAbility to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as neededAbility to access and accurately input information using a moderately complex computer systemAble to work nights, weekends and holidays, and variable schedule, per the needs of the businessAble to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

Salary : $20 - $22