MWR Recreation Assistant (Liberty Ambassador)

Summary

This position is assigned to the non-appropriated Fund (NAF) Morale, Welfare and Recreation Branch (MWR); Fleet and Family Readiness (FFR). Incumbent serves as a conduit of information and advocates for the MWR department with a focus on Single Sailor Liberty Programs.

Duties

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• Represents and serves as an advocate and educator for the installation MWR Program with a focus on Junior Sailor recreational programming.
• Assists with the development of installation Single Sailor Liberty programming by collecting information, offering insight, generating initiatives that target the Junior Sailor population, and gathering feedback from Junior Sailors on desired programs, accessibility, and availability.
• Manages the feedback process for program initiatives and improvements through daily one-on-one service member interactions and discussions.
• Conducts the administration of customer feedback surveys and provides comprehensive reporting on results as required.
• Assists with the development of contemporary marketing and engagement strategies, incorporating social media for efficient information dissemination and program feedback.
• Assists MWR Marketing in creating, developing, and maintaining a strong social media brand presence, including video and photo content.
• Provides recommendations for improving the MWR and Liberty Programs and marketing strategies based on feedback.
• Distributes promotional and advertising materials and provides specific information on planned events to the Junior Sailor population.
• Serves as the subject matter expert (SME) on needs, preferences, and engagement level of the Junior Sailor population onboard the installation.
• Promotes current and future MWR Program initiatives with the primary objective of increasing Junior Sailor and Liberty eligible customer engagement translating to increased program utilization and expansion of healthy physical and social lifestyle activities within the targeted community.
• Assists MWR point of contact in recruitment and coordination of Liberty Ambassador Advisory Board members.
• Serves as a member of the MWR Liberty Ambassador Advisory Board.
• In collaboration with MWR, plans, presides over and facilitates monthly installation level Junior Sailor Liberty programming planning meetings.
• Provides support to MWR staff by assisting in the execution of Liberty trips, outings, and programming, including support for MWR activities and trips, program scheduling, and contributions to after-action reports.
• Engages in discussions and may be required to brief leadership, such as the MWR Director and/or Installation Commanding Officer.
• Assists in developing and maintaining reports as required.
• The Liberty Brand Ambassador position serves to ensure that MWR understands and is meeting the recreations needs of the Junior Sailor within the local community. Work consists of briefing commands, having discussions with sailors in both formal and informal interactions, and attending installation organization meetings to advocate for MWR. The incumbent will collaborate with MWR and Liberty managers, as well as MWR Marketing, to develop programming and ensure marketing efforts are well targeted and appropriate for the Junior Sailor community.
• The incumbent is responsible for contributing to the development of installation Single Sailor Liberty programming. This involves collecting information, offering insights, generating initiatives targeting the Junior Sailor population, and gathering feedback from Junior Sailors on desired programs, accessibility, and availability. The services provided may be highly visible and directly contribute to the success and utilization of the overall installation services, facilities and programs directly contributing to customer satisfaction.
• Contacts are with MWR and Liberty customers, program participants, members of the command Junior Sailor community, as well as other various military and civilian personnel providing services and assistance, along with volunteers and other staff members.
• Contact with Junior Service members are for the purpose of advocating and educating them on the MWR and Liberty programs, events and services offered. Additionally, to assess the needs and interests of the Junior Sailor Community to support MWR programming, events, and marketing development. Contact with Command Military and civilians is as advocate for the MWR/Liberty Program.
• Work may require sitting, walking, long periods of standing, bending, and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, books, rental equipment, and athletic equipment. Work may require participation in trips, tours and outings that may involve rigorous outdoor activities such as hiking, mt. biking, and other such activities.
  
  

Requirements

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Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.
• Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• May have to obtain and maintain the following certification within 90 days of hire: Emergency First Responder or Cardiopulmonary Resuscitation, Food Handlers and/or C.A.R.E (Controlling Alcohol Risks Effectively).
• Wearing of protective clothing and equipment may be required as situations warrant.
  
  

Qualifications

• Knowledge of scope of activities in the Liberty for individuals and groups, of varying demographics, ages and interests.
• Knowledge of basic computer operations and keyboarding skills to include operation of desktop computers.
• Knowledge of the elements of the MWR department, enabling the ability to answer customer questions and/or refer them to the appropriate activity.
• Knowledge of business, military, and government protocol; safety and security with regard to written and verbal correspondence.
• Knowledgeable on contemporary social media methods and platforms and utilizing them for communication.
• Knowledge of CNIC's organizational structure, functions, and mission.
• Skills in basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides.
• Skills in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Ability to prepare clear, concise, and technically sound reports related to work within the program.
• Ability to apply basic customer service delivery methods to identify customer needs, deliver expected service, and/or resolve routine customer issues.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to communicate effectively both orally and in writing
  
  

Education

This position is not in a positive education series.

Additional information

Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.

In accordance with the Real ID Act of 2005, if a candidate or new hire requires access to a military installation and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combination of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required.

https://www.oni.navy.mil/Portals/12/Vistors/Base Access Form.pdf?ver=2017-08-28-065204-693

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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