Supervisory Housing Manager(Operations Manager)

Summary

This position is located at the Unaccompanied Housing (UH) Program at NAS Pensacola consisting of 2000 beds. The purpose of this position is to analyze and interpret operations data to assist the Unaccompanied Housing Manager in properly managing resources for the installation Unaccompanied Housing Program. Meeting operating goals and ensuring adequate and timely services to residents.

Duties

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The incumbent is responsible for operational support and guidance ensuring a professional facility, consistent with those services and amenities as directed by higher authority. The goal is to provide clean, comfortable accommodations, for residents, at the lowest possible cost while contributing to morale of service members assigned to the installation. Studies or reviews space distribution to develop work management criteria, evaluate the validity

and practicability of work methods and standards, evaluates impact of higher headquarters requirements on program operations, financial stability and/or structures and develops data to support the most efficient organization. Prepares preliminary reports recommending more economical and efficient alternatives, briefs Unaccompanied Housing Manager of results, and finalizes reports. In the absence of the Unaccompanied Housing Manager approves requisitions for equipment, supplies and amenities. Participates in management surveys that typically encompass major segments of the Unaccompanied Housing operation. Applies various techniques in analyzing and processing financial and organizational trends, work methods, Unaccompanied Housing program evaluation and record management. Performs internal management control vulnerability studies and reviews to develop controls to prevent losses and implement cost saving measures.

Performs the full range of supervisory duties for one or more subordinates:

Front Office Manager, NF03

Front Desk Supervisor, NF03

Custodial Supervisor, NS02

Complex Manager, NF04

Purchasing Agent, NF02

Administrative Assistant, NF02

Warehouse Supervisor, NF03

Supervision responsibilities include, but are not limited to: assigning work, establishing and revising priorities, evaluating performance, approving or disapproving leave requests, selecting management/supervisory candidates and setting hiring boards, recommending pay adjustments and/or awards per policy, and recommending corrective and/or disciplinary action as warranted. Coordinates and maintains a professional employee training and development program. Manages an employee recognition program for all categories of employees on the Unaccompanied Housing staff. Ensures subordinates are fully aware of and comply with appropriate personnel, safety and environmental laws and regulations. Establishes liaison with tenant commands to support excellent communication to allow both the tenant and Unaccompanied Housing to meet missions in efficient and effective manner. Responsible for effective planning, development and implementation of policies, programs, and procedures affecting the full range of Unaccompanied Housing operations management matters, including financial management, facility/maintenance management, repair and improvement

projects, front desk operations, custodial operations and supply operations. Formulates plans and develops guidelines for the inspection of Unaccompanied Housing facilities and grounds within the installation.

Requirements

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Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• This position has oversight for a 24-hour operation and the incumbent must be available and accessible at various hours including evenings, weekends, and holidays as necessary to meet mission requirements.
• Incumbent may be considered ‘ALPHA’ personnel, and therefore subject to work during inclement weather or other states of emergency.
  
  

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• The incumbent must have a minimum of 3 years' experience in a position related to a housing/apartment /lodging operation, with at least 2 years supervisory experience.
• Must understand the daily operation of housing operations to include safety, environmental and fire prevention regulations and practices; housing management procedures; and front desk, custodial, and maintenance operating principles and practices.
• Knowledge of personnel policy and practices to handle human resources requirements in a government environment (e.g., recruitment, performance management, evaluation, etc.).
• Knowledge of associated laws, regulations, and policies used by the DoD, Department of the Navy (DON) and other U.S. government agencies to effectively manage individuals and teams in the workplace.
• Knowledge of techniques to mentor, motivate and coach subordinate employees and skill in leadership practices.
• Knowledge of CNIC's EEO policy and procedures
• The incumbent must possess excellent communication skills and must possess fluent command of the English language, understand and use proper grammar, and be able to communicate clearly and effectively to all levels of the organization, both verbally and in writing.
• Incumbent must be able to use and/or operate basic computer software such as; Microsoft Word, Excel and Power Point and have a working knowledge of the property management system.
• Skills in developing directives, instructions, and procedures concerning the occupancy and utilization of Unaccompanied Housing facilities; conducting inspections and audits to identify project efficiencies; determining the impact of repairs, improvements, or other corrective measures; coordinating and scheduling or implementing the work with other organizational activities.
• Must be able to understand and utilize basic military policies and regulations related to coordinating the planning, funding, construction
  
  

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest
  
  

Key Requirements/Conditions Of Employment

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
  
  

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
  
  

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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