What are the responsibilities and job description for the Summer Associate Internship (Operations Strategist) position at Navy Federal Credit Union?
Overview
The Employee Communications Operations team supports the planning and strategic operations of the Employee Communications function, which is responsible for delivering timely, accurate and engaging information to all Navy Federal employees. Our mission is to ensure employees have the knowledge and resources they need to succeed, while building a strong foundation for future AI-driven communication solutions.
The Summer Associate will play a key role in improving content management processes within enterprise communication channels. This work will support proper knowledge management practices, ensuring content is organized, accessible and AI-ready for future innovations.
The Summer Associate Program is a 12-week internship beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. Applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
Responsibilities
Location: Hybrid – 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 141 Security Dr, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
The Employee Communications Operations team supports the planning and strategic operations of the Employee Communications function, which is responsible for delivering timely, accurate and engaging information to all Navy Federal employees. Our mission is to ensure employees have the knowledge and resources they need to succeed, while building a strong foundation for future AI-driven communication solutions.
The Summer Associate will play a key role in improving content management processes within enterprise communication channels. This work will support proper knowledge management practices, ensuring content is organized, accessible and AI-ready for future innovations.
The Summer Associate Program is a 12-week internship beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. Applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
Responsibilities
- Audit and organize existing content repositories across employee communication platforms (e.g., intranet, SharePoint).
- Develop and document governance processes for content lifecycle management.
- Analyze current workflows and identify opportunities for process improvement.
- Support initiatives to prepare content and knowledge structures for AI integration.
- Collaborate with cross-functional teams to ensure alignment with enterprise communication standards.
- Create dashboards, reports and presentations to share findings and recommendations with leadership.
- Participate in day-to-day operational planning and strategy discussions.
- Currently pursuing a graduate degree in Communications, Business Administration (MBA), Information Science or a related field.
- Strong understanding of content management principles and knowledge management best practices.
- Familiarity with content management systems (e.g., Adobe AEM) and enterprise intranet platforms.
- Basic understanding of large language models (LLMs) and AI concepts.
- Excellent analytical, organizational and process improvement skills.
- Strong written and verbal communication abilities.
- Ability to work independently and collaboratively in a hybrid environment.
Location: Hybrid – 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 141 Security Dr, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $26 - $46
