What are the responsibilities and job description for the Senior Program Manager position at Navy Federal Credit Union?
Overview
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for leading cross-functional programs that support business transformation, operational efficiency, and strategic initiatives. Works independently to manage program execution, stakeholder alignment, and risk mitigation. Applies advanced knowledge of program management methodologies to deliver measurable outcomes and ensure alignment with organizational goals. Serves as a mentor to junior program staff and contributes to the continuous improvement of program delivery practices.
Responsibilities
Hours:
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for leading cross-functional programs that support business transformation, operational efficiency, and strategic initiatives. Works independently to manage program execution, stakeholder alignment, and risk mitigation. Applies advanced knowledge of program management methodologies to deliver measurable outcomes and ensure alignment with organizational goals. Serves as a mentor to junior program staff and contributes to the continuous improvement of program delivery practices.
Responsibilities
- Lead cross-functional programs that support strategic initiatives, operational improvements, and business transformation
- Develop and maintain integrated program plans, schedules, and resource allocations aligned with defined business goals
- Collaborate with business stakeholders to ensure program alignment with organizational priorities and success metrics
- Apply program governance practices, tools, and reporting standards to monitor progress and ensure accountability
- Identify and address program risks, issues, and interdependencies across teams and functions
- Coordinate with internal and external partners to ensure cohesive and timely program execution
- Deliver program updates and performance insights to senior stakeholders and governance forums
- Contribute to business case development and investment planning through data analysis and scenario modeling
- Ensure compliance with internal controls, policies, and governance standards
- Promote continuous improvement and change readiness within program teams
- Mentor program managers and team leads to build delivery capability and leadership skills
- Support the refinement of program delivery methodologies and enterprise best practices
- Collaborate with enabling functions (e.g., finance, HR, operations) to support program execution and business readiness
- Represent the program management function in cross-functional planning and capability-building initiatives
- May perform other duties as assigned
- 5 years of relevant program management experience, managing programs in a cross-functional environment
- 2 years of experience leading multi-phase, cross-functional programs
- Advanced knowledge and understanding of program management methodologies (e.g., Agile, SAFe, Waterfall), with the ability to lead multi-team initiatives and adapt delivery models to business needs
- Significant experience in managing cross-functional programs that support business transformation, operational efficiency, or strategic initiatives
- Proven ability to align program execution with organizational goals, manage stakeholder expectations, and drive measurable outcomes
- Advanced skills in program budgeting, resource planning, and risk mitigation across multiple workstreams
- Experience with managing program governance processes, stakeholder communications, and issue resolution
- Expert knowledge of change management and stakeholder engagement strategies to support adoption and sustainment
- Advanced skill in using program analytics and reporting tools (e.g., Power BI, Tableau, Smartsheet) to monitor performance and inform leadership
- Bachelor’s degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience
- Master’s degree in Business Administration, Project Management, or related field, or equivalent combination of training, education, and experience
- Professional Certifications (e.g.,PMP, PgMP, or Lean/Agile certification)
- Experience with business process transformation or organizational change management is desirable.
- Proficiency with MS Office; familiarity with tools (e.g., Smartsheet, MS Project, Jira) preferred.
- Experience with cloud related programs or large program management, including cross-functional coordination and strategic execution.
Hours:
- Monday - Friday, 8:00AM - 4:30PM
- 820 Follin Ln. Vienna, Virginia 22180
- 5550 Heritage Oaks Dr. Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $97,800 - $143,000