What are the responsibilities and job description for the Senior Internal Communications Specialist (Executive and Strategic Communication) position at Navy Federal Credit Union?
Overview
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for leading the development and delivery of internal communications that drive engagement and support business priorities. Design and implement communication strategies across multiple channels with minimal supervision. Manage communication channels and optimize processes for efficiency and effectiveness. Partner with cross-functional teams and stakeholders to ensure alignment and consistency of messaging. Provide guidance on compliance and best practices, reviewing and refining communications for quality. Handle complex assignments independently and mentor junior team members on tools, processes, and standards.
Responsibilities
Hours:
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for leading the development and delivery of internal communications that drive engagement and support business priorities. Design and implement communication strategies across multiple channels with minimal supervision. Manage communication channels and optimize processes for efficiency and effectiveness. Partner with cross-functional teams and stakeholders to ensure alignment and consistency of messaging. Provide guidance on compliance and best practices, reviewing and refining communications for quality. Handle complex assignments independently and mentor junior team members on tools, processes, and standards.
Responsibilities
- Leads the planning, development, and execution of internal communications that align with business objectives and enhance employee engagement.
- Combines strategic insight, content development, and cross-functional collaboration to support key initiatives and organizational change.
- Leads communication planning and execution for major business initiatives and organizational changes.
- Analyzes strategic inputs to develop communications that inform internal audiences.
- Serves as a strategic partner to business leaders, advising on messaging and engagement strategies.
- Creates, measures, and delivers clear, engaging content across internal channels (e.g., intranet, email, digital signage).
- Develops messaging frameworks and executive communications for senior leaders.
- Prepares professional documents using complex writing standards, adapting tone and style for specific audiences.
- Develops project plans, drafts timelines, and prioritizes tasks to achieve communication milestones.
- Manages cross-functional campaigns with measurable outcomes, ensuring alignment with organizational priorities.
- Uses the team’s content management system and tracking mechanisms to monitor progress.
- Collects and analyzes communication metrics and employee feedback to inform content strategy and improve effectiveness.
- Understands business needs and challenges, recommending communication solutions that drive clarity and impact.
- Explains ideas clearly, offers alternatives, and mentors junior team members.
- Collaborates across departments to ensure consistent messaging and resource alignment.
- Works under limited supervision, demonstrating initiative and ownership of complex communication projects.
- May perform other duties as assigned
- Minimum of 5 years of experience in communications or related field.
- Complete knowledge and understanding of business area/specialization.
- Strong storytelling and messaging skills tailored to diverse employee audiences.
- Ability to analyze communication effectiveness using metrics and feedback.
- Experience supporting change management and organizational initiatives.
- Skilled in stakeholder management and executive communication support.
- Ability to coach junior team members and provide editorial guidance.
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.
- Master's degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.
Hours:
- Monday - Friday, 8:00AM - 4:30PM
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- 2026 Handshake Early Talent Award
- Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $96,900 - $141,600