What are the responsibilities and job description for the Senior Business Process Optimization Analyst (ETS Analyst III) position at Navy Federal Credit Union?
Overview
The Senior Business Process Optimization Analyst is responsible for leading enterprise process improvement initiatives with an initial focus on the Capacity Management Standard. This role partners with cross‑functional stakeholders to identify process gaps, translate business needs into scalable solutions, and drive efficiencies through standardization and automation.
Responsibilities
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
The Senior Business Process Optimization Analyst is responsible for leading enterprise process improvement initiatives with an initial focus on the Capacity Management Standard. This role partners with cross‑functional stakeholders to identify process gaps, translate business needs into scalable solutions, and drive efficiencies through standardization and automation.
Responsibilities
- Serve as a subject matter expert on the Capacity Management Standard, including learning, understanding, and operationalizing the standard.
- Lead the development, execution, and ongoing enhancement of the Capacity Management Standard from initiation through adoption.
- Support the publication and socialization of the standard with internal customers and stakeholders.
- Drive expansion of the standard across additional domains.
- Partner with Technology teams to identify pain points and improvement opportunities.
- Translate business needs into actionable process improvement and optimization initiatives.
- Identify manual processes and recommend automation opportunities to improve efficiency, consistency, and scalability.
- Communicate findings, recommendations, and outcomes clearly to technical and non‑technical audiences.
- Master’s Degree in related field or equivalent combination of training, education and experience.
- 5 years’ experience leading business process optimization or continuous improvement initiatives.
- Proven ability to independently own initiatives from problem identification through implementation.
- Demonstrated ability to learn and apply enterprise standards, operating models, or governance frameworks and translate them into actionable execution plans.
- Strong analytical, problem‑solving, and critical thinking skills.
- Proven ability to collaborate effectively across multiple teams and stakeholder groups.
- Advanced written and verbal communication skills, with the ability to influence and drive alignment.
- Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.
- Experience supporting capacity management, IT operations, or cloud environments.
- Exposure to process automation and workflow optimization.
- Experience working with cross‑functional technology and compliance teams.
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $78,400 - $123,200