What are the responsibilities and job description for the Risk Analyst, Contact Center Risk position at Navy Federal Credit Union?
Overview
Responsible for supporting the operation of the risk function by identifying and assessing operational risks and controls, of varying complexity, identifying related control weaknesses or gaps and supporting business partners to develop approaches and solutions to mitigate identified weaknesses or gaps. May have a focus on one or more particular types of risk such as financial, or operational, risk and may provide advice to management based on this knowledge base. Typically requires an individual a professional qualification, or years of experience, in one or more areas of risk management or its equivalent. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Demonstrate an understanding of risk management components and frameworks.
Responsibilities
Qualifications
Additional Information
Hours:
Location:
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE 100 Best Companies to Work For 2026
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Computerworld Best Places to Work in IT 2026
Most Loved Workplace - America's Top Most Loved Workplaces 2025
2025 PEOPLE Companies That Care
Newsweek Most Trustworthy Companies in America 2026
Military Times 2025 Best for Vets Employers
Forbes 2026 America's Best Large Employers
Forbes 2025 America's Best Employers for New Grads
Forbes 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2026 Handshake Early Talent Award
Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Responsible for supporting the operation of the risk function by identifying and assessing operational risks and controls, of varying complexity, identifying related control weaknesses or gaps and supporting business partners to develop approaches and solutions to mitigate identified weaknesses or gaps. May have a focus on one or more particular types of risk such as financial, or operational, risk and may provide advice to management based on this knowledge base. Typically requires an individual a professional qualification, or years of experience, in one or more areas of risk management or its equivalent. Growing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Demonstrate an understanding of risk management components and frameworks.
Responsibilities
- Plan the research for and development of specialized risk assessment scopes
- Collaborate with management and personnel to optimize risk assessment scope development
- Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities
- Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management
- Lead/conduct and provide expertise with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal's quality control standards, policies and procedures
Qualifications
- Basic understanding of operational risk management
- Experience performing risk and control self-assessments (RCSAs) and creating process maps
- Experience with operational control testing
- Knowledge of operational and regulatory risk and control concepts and practices
- Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
FORTUNE 100 Best Companies to Work For 2026
Yello and WayUp Top 100 Internship Programs 2025
Computerworld Best Places to Work in IT 2026
Most Loved Workplace - America's Top Most Loved Workplaces 2025
2025 PEOPLE Companies That Care
Newsweek Most Trustworthy Companies in America 2026
Military Times 2025 Best for Vets Employers
Forbes 2026 America's Best Large Employers
Forbes 2025 America's Best Employers for New Grads
Forbes 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2026 Handshake Early Talent Award
Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026
From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $68,300 - $107,300