What are the responsibilities and job description for the Quality Control Analyst I position at Navy Federal Credit Union?
Overview
To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits.
Responsibilities
Location: 5510 Heritage Oaks Dr Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits.
Responsibilities
- Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA)
- Evaluate and monitor quality of documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure to Navy Federal
- Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
- Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, and/or government regulations
- Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
- Ensure quality through data integrity and risk management Stay abreast of applicable changes in the industry, as well as, federal regulations, and state laws and understand impacts or changes to processes
- Agile and flexible to changes whether driven by industry, investors, company, or department initiatives/mandates
- Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
- Monitor corrective action to ensure prompt, consistent, and effective remediation Research escalated issues as needed and determine or collaborate with team on the resolution
- Gather, analyze, and synthesize data for presentations and reports
- Assist in ensuring a compliant Quality Control Program
- Maintain clear and organized documentation in relation to quality and noted deficiencies identified
- Perform other duties as assigned
- Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
- Basic knowledge or experience of the industry
- Basic knowledge of credit union, and/or lending or banking principles, systems, policies and techniques
- Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
- Effective customer service focus and relationship management skills
- Effective skill using innovative thinking to solve problems and facilitate the decision-making process
- Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
- Experience managing multiple priorities independently and/or in a team environment to achieve goals
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced word processing, presentation software and spreadsheet skills
- Effective research, analytical, and problem-solving skills
- Knowledge of operational and regulatory risk controls, concepts, and practices
- Basic knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
Location: 5510 Heritage Oaks Dr Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- 2025 PEOPLE® Companies That Care
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- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $29 - $36
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