Program Manager (Veteran or Military Spouse Preferred)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsible for managing components of cross-functional programs that support business performance and operational efficiency. Applies foundational knowledge of program management methodologies to assist in planning, tracking, and reporting activities. Collaborates with program leads and stakeholders to ensure alignment with program goals and timelines. Supports risk identification, issue resolution, and contributes to continuous improvement efforts.

Responsibilities

• Plan and execute cross-functional programs that contribute to business transformation and operational improvements
• Develop program schedules, track milestones, and coordinate resources to meet defined objectives
• Collaborate with stakeholders to gather requirements and ensure alignment with program goals
• Apply established governance practices, tools, and reporting templates to monitor program progress
• Identify and escalate risks, issues, and dependencies to senior program leaders
• Coordinate with internal teams and external partners to support integrated program delivery
• Prepare program documentation, dashboards, and status updates for stakeholder communication
• Contribute to business case inputs, data analysis, and scenario planning activities
• Ensure adherence to compliance requirements, internal controls, and governance standards
• Participate in continuous improvement and change readiness initiatives within program teams
• Provide guidance to junior team members and contribute to knowledge sharing
• Support the adoption of program management tools and best practices
• Collaborate with enabling functions to ensure program coordination and business readiness
• Participate in cross-functional meetings and contribute to program planning discussions
• May perform other duties as assigned

Qualifications

• 2 years of relevant program management experience, supporting cross-functional programs
• Proficient in coordinating program activities across multiple workstreams, ensuring alignment with timelines, deliverables, and stakeholder expectations
• Knowledge and understanding of program lifecycle phases, governance structures, and the role of program management in strategic execution
• Experience with supporting program leads in milestone tracking, risk identification, and preparation of executive-level reports
• Advanced knowledge of program documentation, issue tracking, and change control processes
• Experience with tools such as Power BI, Smartsheet, or Microsoft Project to support program visibility, reporting, and decision-making
• Working knowledge of stakeholder engagement practices and cross-functional communication strategies
• Basic skill in analyzing program data and synthesizing insights to support leadership decisions
• Bachelor's degree in Business Administration, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience

Desired Qualifications

• Master's degree in Business Administration, Project Management, or related field, or equivalent combination of training, education, and experience
• Professional Certifications (e.g.,PMP, PgMP, or Lean/Agile certification)
• Experience working in a cross-functional business environment
• Proficiency with MS Office; familiarity with tools (e.g., Smartsheet, MS Project, Jira) preferred.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 5550 Heritage Oaks Drive, Pensacola, FL 32526

About Us