What are the responsibilities and job description for the Internal Mail Specialist position at Navy Federal Credit Union?
Overview
To read, interpret, and deliver inbound correspondence, packages, and internal documents. To also provide distribution services and administrative support to internal customers and enterprise initiatives.
Responsibilities
- Ensure all inbound correspondence, express mail, and packages received are delivered timely and accurately across campus
- Independently perform research to properly route mail
- Sort, review, route, and time stamp inbound correspondence for distribution to on-campus points of contact
- Retrieve and transport outbound mail, enterprise correspondence, and packages for shipping
- Retrieve interoffice mail, documents, and packages from drop off locations for enterprise distribution
- Establish and maintain effective communication with business units, partners, and internal customers
- Maintain current knowledge of enterprise organizational structure to ensure accuracy in deliveries
- Processing of time sensitive mailings and projects responsibly
- Maintain mail rooms throughout campus
- Aid employees with mail inquiries and challenges
- Assist with training new employees on team operations and department initiatives
- Research and verify address information requests to the Social Security Administration and Veteran's Administration
- Perform other related duties as assigned
Qualifications
- Strong attention to detail
- Ability to collaborate within a team environment and across departments
- Experience in a high production environment to meet multiple deadlines simultaneously
- Skill in managing multiple responsibilities independently and within in a team environment
- Skill in collecting and analyzing information to exercise sound judgment and responsible decision making
- Effective skills interpreting and following instructions to guidelines, procedures, and practices
- Strong and effective verbal and written communication skills
- Effective research, analytical, and problem-solving skills that provides exceptional customer service
- Strong time management skills and the ability to prioritize responsibilities, assignments, and projects
Desired Qualifications
- Familiarity with Navy Federal products, services, programs, policies and procedures
- Demonstrated work experience in mail room or office environment
- Working knowledge of courier software programs (FedEx, USPS, UPS)
- Working knowledge with Microsoft Office products
- Experience or familiarity with computers and software
- Demonstrated work experience in a customer service-based environment
- Must be able to lift/push 30 lbs.
- Position can demand extended periods of walking/movement, inside and outside in between campus buildings.
- Working on holidays may depend on business needs
Hours: Monday - Friday, 7:30AM - 4:00PM
Location: 820 Follin Ln, Vienna, VA 22180
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers* WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.