Experience Analyst

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

* Military Times 2022 Best for Vets Employers
* Yello and WayUp Top 100 Internship Programs
* Forbes 2022 The Best Employers for New Grads
* Fortune Best Workplaces for Women
* Fortune 100 Best Companies to Work For
* Fortune Best Place to Work for Financial and Insurance Services
* Computerworld Best Places to Work in IT
* Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Basic Purpose

To take an advanced approach with research and discovery to support the Open Banking team, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis and project management. Understands technical requirements, and is able to coordinate with internal ISD and Digital partners to scope delivery efforts. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences from inbound data aggregation for our members.

Responsibilities

* Assist Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs to promote digital strategy
* Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members by creating new digital experiences
* Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products and how they can be supported via Open Banking
* Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
* Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
* Scope technical level of effort alongside internal partners like Digital and ISD to effectively prioritize work
* Proactively sizes business opportunities and potential improvements
* Engages in product team decision making, being able to push back and propose initiatives based in data
* Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
* Package strategic and analytical insights into clear, concise and "executive-ready" presentations
* Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
* Know the key metrics to be measured and how to measure it
* Produce data-driven analysis to substantiate hypotheses
* Conduct competitive reviews and benchmarking
* Assist management with integrating usability studies, user research, and market analysis to into product requirements
* Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
* As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
* Perform other related duties as required

Qualifications

* Advanced analytical and research skills along with experience working with data in a highly analytic environment
* Working knowledge of analytics, user experience design and business impact
* Business acumen with ability to leverage expertise with credibility and impact
* Effective skill delivering effective presentations to groups of various sizes
* Experience analyzing user experience and cost, to size impact and opportunities
* Strong multi-tasking and the ability to meet deadlines
* Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
* Exposure to working in an agile environment
* Strong communication and collaborative skills
* Ability to develop and maintain strong relationships across the organization
* Maintain skills up to date with industry standards
* Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry

Desired Qualifications

* Bachelor's Degree in Information Technology, Strategy or other related field
* Background in technology or entrepreneurship
* Knowledge of credit union operations/processes and procedures

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $74,400 - $127,200 annually

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Posting End Date: 06/19/2023

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.

#LI-Hybrid

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.