What are the responsibilities and job description for the Entry Level Customer Service Representative position at Navy Federal Credit Union?
**Job Title:** Member Service Representative
About the Role:
We are seeking a skilled Member Service Representative to provide exceptional service to our members and prospective members. As a key member of our team, you will be responsible for delivering a range of products and services, including depository accounts, credit/debit cards, and loans.
Key Responsibilities:
- Perform moderately complex platform banking functions under supervision
- Analyze, research, and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross-service products and increase product penetration
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing, and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
Requirements:
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning, and time management skills
- Effective skill building effective relationships through rapport, trust, diplomacy, and tact
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Experience in member/customer service preferably in a call center, retail banking, or financial institution
- Experience in working in a credit union environment
Work Schedule:
Available Monday - Saturday, hours based on business needs. Part-time hours are typically 20-25 hours a week. During training, longer hours may be required.
What We Offer:
- Navy Federal provides much more than a job
- Opportunities for growth and development
- A dynamic and supportive work environment
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace:
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Salary : $22 - $25
