Enterprise Change Manager II

Enterprise Change Manager II Vienna, VA, United States Job Description Serve as a senior enterprise organizational change management and strategic communications expert, providing leadership, mentoring, and strategic direction to executive sponsors, senior leaders, project and program teams, and key enterprise stakeholders. This role supports highly complex, large‑scale, and often multi‑year transformations, operating in environments characterized by ambiguity, evolving priorities, and diverse business unit cultures. The role is accountable for shaping and executing enterprise change and communications strategies that drive alignment, readiness, and sustained adoption across strategic initiatives. Acting as a trusted advisor to senior leadership, the incumbent facilitates critical discussions, influences decision‑making, and navigates complex organizational dynamics to enable successful implementation of high‑impact initiatives. This position also leads expert‑level change management efforts requiring advanced analysis, sound judgment, and strategic insight, with significant impact on organizational outcomes, enterprise readiness, and long‑term transformation success. Responsibilities Develop, implement, and evaluate organizational change management strategies/solutions and consult with business unit senior management and executives Develop, implement and maintain organizational change management model and methodology Serve as facilitator and active, visible organizational change management coach to project and initiative sponsors, business Senior Executives, management and stakeholder Systematically apply structured process to equip people to lead, participate in and adopt change to meet desired business outcomes Develop and lead actionable and targeted organizational change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans Manage and direct organizational change management components of projects through the planning, analysis, design, implementation and transition phases Lead business needs/impact assessment and alignment with organizational objectives Evaluate and measures effectiveness of internal communications and training plans Creates and manages measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of individual and organization-wide changes Identify resistance and performance gaps to develop, recommend and implement corrective actions Collaborate with Senior Executives and management to implement OCM and communications objectives Facilitate meetings/groups of cross functional team members in the implementation of strategic activities and initiatives Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis Perform other related duties as assigned Qualifications Significant experience in implementing major components of large scale organizational change management efforts including organizational impact assessments, stakeholder identification and alignment, communications planning and execution, and training needs assessment Extensive experience in managing projects from creation through execution and evaluation Effective in exercising initiative, producing desired results and achieving objectives Extensive Experience in working with all levels of staff, management, stakeholders, vendors Broad and enterprise-wide view of the business and its relationships to Information Technology Significant experience in leading, guiding and mentoring others Advanced in presenting findings and conclusions clearly and concisely to stakeholders and management Effective in the use of PCs and related software packages Advanced research, analytical and problem solving skills Expert skill in translating information and developing insights Expert verbal and written communication skills Bachelor's Degree in Business Administration, Computer Science or related field, or the equivalent combination of education, training or experience Master's degree in Business Administration or related field or the equivalent combination of education, training or experience Desired Qualifications Demonstrated experience designing, applying, and interpreting change readiness metrics, including qualitative and quantitative indicators, to assess organizational readiness, inform change strategy, and guide executive decision‑making across complex initiatives. Demonstrated experience leading and enabling cross‑horizontal collaboration across multiple business units, functions, and disciplines to align stakeholders, resolve dependencies, and drive coordinated change outcomes at the enterprise level. Demonstrated thought leadership through professional associations, authored whitepapers, conference speaking engagements, or leading seminars related to organizational change, transformation, or organizational effectiveness. Advanced research, analytical, and problem‑solving skills, with expert ability to synthesize information and translate insights into actionable change management recommendations. Expert verbal and written communication skills, including executive‑level storytelling and facilitation. Significant experience leading, guiding, mentoring, and developing others, including change practitioners, leaders, and cross‑functional partners. Advanced capability in presenting complex findings, insights, and recommendations clearly and concisely to executive and senior management audiences. Demonstrated ability to exercise independent judgment and initiative, consistently producing desired results and achieving strategic objectives in ambiguous environments. Significant experience leading large‑scale organizational change management efforts, including organizational impact and readiness assessments, stakeholder identification and alignment, communications strategy and execution, and training needs assessment. Extensive experience managing complex initiatives from creation through execution and evaluation, with accountability for outcomes, adoption, and sustained results in support of change management delivery. Knowledge of NFCU's functions, philosophy, operations and organizational objectives Previous experience with technology organizations Demonstrated experience doing business cases and cost analysis Demonstrated thought leadership experience through applicable associations, authored whitepapers, or leading seminars Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. 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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Job Info Job Identification 29013 Job Category Change Management Posting Date 03/17/2026, 12:00 PM Apply Before 04/01/2026, 11:59 AM Degree Level No Formal Education Job Schedule Full time Job Shift Regular Hours Targeted Salary Range $127,200 - $163,100 annually

Salary : $127,200 - $163,100