What are the responsibilities and job description for the Business Intelligence Analyst position at Navy Federal Credit Union?
Overview
Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Developing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and analysis techniques.
Responsibilities
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Developing an understanding of business needs and objectives. Solve a range of mostly straightforward problems with some increased scope and complexity. Developing professional with basic skill set and proficiency with procedures and analysis techniques.
Responsibilities
- Evaluate operational efficiency and effectiveness
- Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business related issues
- Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets
- Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
- Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
- Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
- Identify and assess business strategies and opportunities; develop appropriate analytical approaches
- Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
- Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements
- Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making
- Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
- Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
- Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures
- Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
- Compile, research and analyze trends in support of projects and initiatives
- Ensure the implementation of new and enhanced processes
- Identify and assess business strategies and opportunities; develop appropriate analytical approaches
- Performs other duties as assigned
- Bachelor's Degree in a related field, or the equivalent combination of training, education and experience
- Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
- Significant experience in problem resolution including determining root cause, scope and scale of issues
- Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
- Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
- Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
- Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling
- Advanced skill interpreting and synthesizing large amounts of information
- Advanced skill analyzing statistics and reports to determine business performance and trends
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Advanced skill in programming languages
- Advanced skill resolving conflicting requests and meeting changing requirements
- Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced research, analytical, and problem solving skills
- Advanced verbal and written communication skills
- Advanced database and presentation software skills
- Advanced word processing and spreadsheet software skills
- Master's Degree in a related field, or the equivalent combination of training, education and experience
- Significant knowledge of project lifecycles and management methodologies
- Working knowledge of Navy Federal Human Resources policies, procedures, and programs
- Working knowledge of object oriented principles
- Proficiency in SQL and ASL, with hands-on experience using Databricks, Azure Data Studio, and Microsoft Power BI
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- 2025 Handshake Early Talent Award
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Salary : $78,400 - $123,200