What are the responsibilities and job description for the Assistant Vice President, HR Operations & Digital Strategy position at Navy Federal Credit Union?
Overview
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Provide strategic direction and lead the HR Operations and Digital Enablement strategy and execution framework. Partner with HR and enterprise leaders and functional teams to establish priorities, roadmaps, governance, and performance measures that align HR investments with organizational objectives and improve workforce outcomes. Drive continuous Improvement to advance enterprise capability maturity.
Responsibilities
Additional Information
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Provide strategic direction and lead the HR Operations and Digital Enablement strategy and execution framework. Partner with HR and enterprise leaders and functional teams to establish priorities, roadmaps, governance, and performance measures that align HR investments with organizational objectives and improve workforce outcomes. Drive continuous Improvement to advance enterprise capability maturity.
Responsibilities
- Lead development of the HR Operations and Digital Enablement strategy and framework, including multi-year roadmaps, governance, planning processes, and balanced scorecards
- Partner with senior leaders to align HR investments, initiatives, and priorities with organizational objectives; influence budget allocation and prioritization at the enterprise level
- Oversee operating models to drive integration between technology, analytics, employee experience, and operations, and deliver a seamless employee experience
- Evaluate organizational capabilities, operating models, performance, and maturity against strategic objectives; translate findings into priorities and investment recommendations
- Direct strategic research, environmental scanning, and benchmarking of workforce trends, emerging technologies, automation, artificial intelligence, and service-delivery practices
- Advise senior leaders and align HR, technology, operational, and business stakeholders on cross-functional dependencies, priorities, risks, and transformation initiatives
- Partner with Workforce Insights and functional leaders to define measures, scorecards, and evaluation frameworks that inform decisions and assess outcomes
- Lead change-management and organizational-readiness efforts; establish common planning, measurement, and execution methods that promote innovation, continuous improvement, and operational excellence
- Ensure appropriate staffing; select, develop, mentor, and evaluate employees; establish performance goals and priorities
- Develop budget and Annual Financial Plan requirements; ensure efficient operations and alignment of section and department objectives with division strategy.
- Perform other duties as assigned
- 10 years of experience leading strategic planning, transformation, operational excellence, digital enablement, or enterprise program management initiatives
- Extensive experience developing roadmaps, governance structures, performance frameworks, and strategic planning methodologies
- Demonstrated success influencing and partnering with executive leaders across multiple functions without direct ownership of all disciplines
- Strong knowledge of workforce technologies, digital platforms, automation capabilities, employee service delivery models, and emerging industry trends
- Experience developing and utilizing performance measures, scorecards, maturity models, and business insights to support strategic decision-making
- Knowledge of organizational effectiveness, change management, process optimization, and business transformation principles
- Exceptional executive communication, facilitation, and stakeholder management skills
- Proven ability to identify strategic opportunities, evaluate risks, and align investments with organizational priorities
- Bachelor's degree in Business, Human Resources, Organizational Leadership, or related field, or equivalent combination of education and experience
- Advanced degree preferred
Additional Information
- Monday - Friday, 8:00AM - 4:30PM
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2026
- Yello and WayUp Top 100 Internship Programs 2025
- Computerworld® Best Places to Work in IT 2026
- Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America 2026
- Military Times 2025 Best for Vets Employers
- Forbes® 2026 America's Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2026 Handshake Early Talent Award
- Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.