(NORFOLK NAVY GATEWAY INNS & SUITES) HOUSEKEEPING LEAD

Job Summary:

Incumbents of this position is responsible for overseeing daily housekeeping and custodial operations for the lodging program.

Duties and Responsibilities:

• Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints involving management as necessary.
• Utilizes the Property Management System PMS to access reports for determining work assignments for housekeepers.
• May be required to act as the supervisor in the absence of the supervisor.
• Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections.
• Assists with training on proper work methods and safety procedures. Fully implements all safety fire prevention MSDS and environmentalindustrial hygiene requirements.
• The incumbent is responsible for the security of all items in the storeroom andor assigned storage areas. Determines and places orders for cleaning supplies inroom amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
• Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the housekeepers and performs a monthlyquarterly inventory as required.
• Assists with investigating and preparing reports for staff mishapsaccidents.
• Assists with the regular housekeeping duties and fills in where needed.
• May be required to train new Housekeeping staff and monitor performance providing coachingcounseling as required.
• Handles guest andor staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult andor unusual situations to the supervisor.
• Must perform duties of housekeepers custodial workers laundry workers andor their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences.
• Performs other related duties as assigned.

The incumbent performs duties under the direct supervision of the Housekeeping Manager or Supervisor. Receives guidance from immediate supervisor and is charged with ensuring that established functions and policies for housekeeping operations are implemented

No experience required.

Preferences High School graduate or equivalent preferred 6 months housekeeping experience, leadership and or training experience.

Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.