COMPUTER SPECIALIST (FIELD SUPPORT TECH)

Job Summary: Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities.

Duties and Responsibilities: Incumbents of this position must be U.S. Citizens. - Provides Information Technology IT services and support to Navy Exchanges Navy Lodges NEX Distribution Centers warehouses and district offices in a region and other activities outside the region as assigned. - Responsible for technical and logistical support user services and maintenance of telecommunication network Point of Sale RF and Desktop computing equipment as well as dumb terminals printers multifuntion devices and other related peripheral equipment. - Performs capacity planning and analysis for new and currently installed networks. - Installs and modifies network hardware and software as required. - Installs and modifies desktop computing hardware and software as required. - Implements new networks from design through post installation stages including cable plants installation and testing. - Responsible for documentation of and ongoing asset management of networks and all IT equipment in the region. - Performs troubleshooting and repair of down or malfunctioning networks and equipment. - Assists in performing ongoing optimization of networks and desktop computing systems in the region. - Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe and provides support for Distribution Center conveyor equipment. - Acts as Code I point of contact in the field for store and distribution center management. - Provides oral and written reports to regional lead technician and Field Support Supervisor. - Takes technical and operational direction from NEXCOM Field Support Supervisor and Regional Lead Technician. - Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware Software . - Must possess valid driver s license to support off site facilities. - Performs other related duties as assigned. IAT1 jobs SECNAV M-5239.2 DoN Information Assurance IA Workforce Manual requires that all incumbents of this position possess and maintain current two types of certifications as follows IA Certification One of the following certifications A Network Systems Security Certified Practitioner SSCP or one of the following higher level certification Security GIAC Security Essentials Certification GSEC Security Certified Network Professional SCNP Certified Information Systems Auditor CISA Certified Information Systems Security Professional CISSP GIAC Security Expert GSE Security Certified Network Architect SCNA . NEXCOM preferred certification is Network Technical Certification MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid not expired as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI .

Qualified candidates must be U.S. Citizens.

GENERAL EXPERIENCE Three years experience in IT technical work which demonstrated the ability and aptitudes required to perform technical or analytical work and coordination involving networking LAN systems Point of Sale Systems RF communications networking Desktop Laptop support printer repair and management information systems.

OR SUBSTITUTION OF EXPERIENCE FOR EDUCATION One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor s degree in business information system discipline for 3 years of general experience.

AND SPECIALIZED EXPERIENCE Two years of progressive experience in the following - Technical support experience in one or more of the following areas O S i.e. UNIX Windows XP NT W2K DOS Linux O S 400 etc database Oracle SQL Server Dbase Access etc. Point-of-Sale electronic Messaging desktop laptop printers Applications Retail Financial Distribution Logistics and Human Resources Wide Area Networking design implementation troubleshooting supporting RF networking Local Area Network support - Working at a Help Desk or in a system support position - Utilizing automated tools for tracking monitoring support activities - Analyzing support activities through use of automated tools to identify trends in problems resolutions metrics IAT1 jobs SECNAV M-5239.2 DoN Information Assurance IA Workforce Manual requires that all incumbents of this position possess and maintain current two types of certifications as follows IA Certification One of the following certifications A Network Systems Security Certified Practitioner SSCP or one of the following higher level certification Security GIAC Security Essentials Certification GSEC Security Certified Network Professional SCNP Certified Information Systems Auditor CISA Certified Information Systems Security Professional CISSP GIAC Security Expert GSE Security Certified Network Architect SCNA . NEXCOM preferred certification is Network Technical Certification MCDST MCTS Window 7 certification or any replacement certificate or exam that Microsoft may announce in the future to replace Windows 7 Configuration Exam 680. Certification must be valid not expired as defined by the policy of the certification issuer. Candidates without the required certification may be placed into this job but must obtain the required certification within 6 months of appointment failure to obtain the proper certification requirement will result in termination of employment. This position is designated IT-2 Non-critical Sensitive in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries ANACI .