What are the responsibilities and job description for the SALES ASSOCIATE position at NAVY EXCHANGE SERVICE COMMAND (NEXCOM)?
Job Summary
As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a
company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for
our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational,
insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
CUSTOMER SERVICE
DEPENDABILITY
PRODUCT KNOWLEDGE
on the telephone with proper etiquette.
Mathetmatical Skills
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve
stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon
location.
Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
WORK HOURS
Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays
No Experience Required. High School Graduate Or Equivalent Preferred.
Primary Location
United States-Maryland-Indian Head
Organization
Indian Head
Schedule
Flexible (0 - 19.5 hours)
Unposting Date
Dec 10, 2025, 11:59:00 PM
As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a
company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for
our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational,
insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
CUSTOMER SERVICE
- Proactively engage and make a connection with customers.
- Asking questions and listening to customer's needs.
- Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
- Provide premier customer service.
- Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
- Maintaining store appearance.
- Cross-selling products and knowing layout of the store.
- Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
- Upselling products.
- Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product
- Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money
- Completing various forms of paperwork, reports, and reconciliation
- Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May
DEPENDABILITY
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments
- Other Duties as assigned
PRODUCT KNOWLEDGE
- Basic knowledge of products/merchandise
- Retail experience, preferred but not required
- Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and
on the telephone with proper etiquette.
Mathetmatical Skills
- Basic math functions such as addition, subtraction, multiplication, and division.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve
stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon
location.
Other Skills
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
WORK HOURS
Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays
No Experience Required. High School Graduate Or Equivalent Preferred.
Primary Location
United States-Maryland-Indian Head
Organization
Indian Head
Schedule
Flexible (0 - 19.5 hours)
Unposting Date
Dec 10, 2025, 11:59:00 PM