Employee Experience Specialist

This position is located in the Fleet and Family Readiness Program in Everett, WA. The position is designed to create and manage a new employee experience program for the Navy Region NW. This role involves overseeing all aspects of employee integration, from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction and retention. Position is pivotal in establishing an effective employee experience program within the Fleet & Family Readiness (FFR) framework.

Qualifications:

• Knowledge of effective onboarding elements, strategies and practices.
• Knowledge of employee engagement principles and strategies.
• Knowledge of customer service and customer support principles and methods to participate in the planning and delivery of a full range of customer support services.
• Knowledge of CNIC's organizational structure, functions, and mission.
• Knowledge of FFR mission, functions, policies and procedures, mission requirements, program goals and objectives.
• Knowledge of business, military and government protocol; safety and security with regard to written and verbal correspondence.
• Skill in facilitating the onboarding process sufficient to integrate new employees, and introduce CNIC/FFR/Installation culture and operations.
• Skill in applying fact-finding techniques.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
• Skill in providing customer service, responding timely to customer needs, and demonstrating attentiveness and courtesy.
• Skill in prioritizing, organizing, and multitasking.
• Ability to coordinate schedules, tours, and meetings with multiple stakeholders.
• Ability to analyze data and make recommendations for improvements.
• Ability to recognize when to escalate issues to supervisor.
• Ability to collaborate and build relationships with internal and external stakeholders.
• Ability to prepare clear, concise, and technically sound reports related to work within the Branch.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to communicate effectively both orally and in writing.

Responsibilities:

• Facilitate the onboarding process for new employees, coordinating installation tours, meeting key personnel and introductions to systems, facilities and resources.
• Periodically follows up with employees during their first year of employment to ensure a smooth transition into their role and promote a consistent employee experience.
• Integrate multiple offices, functions and teams within the organization contributing to the development of employee engagement and satisfaction.
• Conduct surveys, focus groups, and one-on-one conversations to gather feedback and insights from employees, and use data to identify areas for improvement.
• Establish effective communication channels to keep employees informed about company updates, policies, and events. Encourage open and transparent feedback mechanisms.
• Identify areas for improvement and propose solutions to enhance the employee experience and overall offer/onboarding process.
• Promote a culture of continuous learning and growth by ensuring successful participation in professional development programs that align with the career goals of employees.
• Prepares correspondence, briefing slides and/or presentation.
• Develop and present subject-area specific training to both internal and external customers.
• Prepare and analyze functional area specific reports.
• Analyze trends throughout the onboarding process and use information to improve the overall employee experience and identify potential areas for organizational improvement.

Salary : $50,000